Archives: Reviews
“Steven Figueroa was the lead installer for three simultaneously installed units – two heat pumps for heating and cooling and a mini-split wall-mounted until for heating and cooling.. This was a challenging job, especially because this is an owner built home where not only the functioning of the units but their esthetic fit were critical to the success of the final outcome.
Fortunately, the skill, knowledge, perseverance and creativity that Steven Figueroa brought to the job were outstanding. On all counts, including Steven's friendly and relating nature, this was a masterful job. Thank you, Steven”
“Your technician Huston recently completed the bronze level cooling maintenance service. Like past years, he always arrives in timely fashion and performs and efficiently completes the service. We always appreciate receiving a service report, noting any recommendations for the future.
Huston and the rest of your Hamstra team ae always dependable, thorough and knowledgeable. Thank you for getting us ready in time for the 2025 summer season.”
“Technician solved my cooling problem throughout my home. The person who booked my appointment was very helpful in getting my appointment scheduled so that my air circulation would be ready for the summer heat. It was a great team effort for my air flow problem to get solved! Thank you!”
“Enjoy the regular service check up. Listened to our concerns about fan speed and addressed the issue. Very pleased !”
“Shaun was helpful respectful and knowledgeable. His approach to the tasks were methodical and efficient. He addressed all issues and concerns with a can I help you mindset. I’m am pleased with the service and results of this service call.”
“Not the cheapest, but definitely the best service available.”
“Ricardo & Mikey did such an amazing job from start to finish installing our new ac system! The speed at which they did it was nothing short of miraculous, it was that fast. Ricardo explained every step of the way. They were extremely professional, reassuring and always with a smile putting me at ease from the very beginning. We will absolutely continue using & recommending none other than Hamstra for all our heating & cooling needs, their service & technicians are unmatched! Ricardo & Mikey need a raise for far exceeding our expectations with their exemplary service delivering outstanding results! Thank you!”
“Had to get a new hvac unit for my house. Talk with many companies went with you guys bc Ryan said my intake to the unit was to small 12×18 and they would open it up so wouldn’t put too much strain on the unit. Installation was great the guys that put the unit on awesome. I went to look at the intake and the hole is still 12 x 18. I voiced my concern with Ryan last week and I have not received any information back(complete darkness no call or text). Really worried bc Ryan said with the intake being that small it’s not up to code and put extra strain on the unit.”
“Hamstra is a great company and I've used them for several years. Caden serviced all three units at my home recently and he did an excellent job. He truly cares about doing a great job for his customers and he is a pleasure to talk with, Thank you Caden and thank you Hamstra!!!”
“First time Hamstra customer. A mini-split was installed and the entire process from the quote to the install was flawless. Everybody from Hamstra was excellent to work with. The install team of Alejandro, Andrew, John, and Frankie were fantastic. They explained what they were going to do, answered all of my questions, were extremely polite, and did a great job cleaning up. I am very happy with my decision to purchase from Hamstra.”
“Extremely thorough and professional service, from all the people I interacted with, from quotation through installation. Very happy with my new equipment.”
“I called first thing in the morning after my system fan would not turn on. I was afraid to run A/C because of that. James had a tech here within a couple of hours even though this is a very busy time of year. Hector was here and did a thorough check and then a regular maintenance because no repair was needed. He answered all my questions and was extremely polite and friendly. All the Hamstra employees I have met or spoken to have been truly excellent. I think Hamstra has cornered the market on the best employees! Thank you one and all!”
“I feel I can trust and depend on Hamstra to do the job right.”
“Brian did an excellent job of servicing our Trane unit and replaced both the start and run capacitors”
“Tech Dave is the best !! Always great service from Hamstra.”
“After 15+ years, we decided it might be a good idea to replace our heating and cooling unit. We were scheduled with Big John. He is a very personable and professional salesman. He presented us with 3 quotes and was very through in explaining all of the differences. We just had our final walk through and Big John helped me get the app and set up our new thermostat and gave me great tips. I highly recommend scheduling with Big John and Hamstra.”
“Installers were great. Polite and friendly. Was impressed with how nice they were to each other. As far as I can tell quality of work was good”
“A thorough and complete analysis was conducted to assess the new AC and furnace system needs for our home. We received concise timelines that were followed. Everyone at Hamstra was not only helpful but courteous and friendly. The installation was well orchestrated with little disruption, very quiet and the area totally cleaned. We were so impressed.”
“Zack did our semi-annual maintenance. He was very thorough and polite. He did a wonderful job.”
“This was the second time my fancy thermostat popped up a message saying it couldn't communicate with the heating and cooling equipment. A few months ago it went away by itself. Not so lucky this time. It has already been replaced once.Technician arrived and was able to resolve the problem.. Very personable and helpful young man.”
“Ricardo and Mikey came out to install our replacement heating and cooling units. They made a great team. Both super nice and professional. They made sure everything tested and ran as it should and went over the new install.”
“Brian performed excellent and thorough service on my roof unit today. He communicated in a very clear way about the high startup amps on my compressor and provided a good solution. I have always been pleased with Hamstra's bi-annual maintenance service.”
“We pay for the yearly upkeep of our air and heating dual fuel split system. I'm very pleased that we have this service. During the spring cool tune-up we had on Thursday the technician discovered the condenser fan was not working. I am glad this was caught, so it can be fixed prior to our Tucson heat. I am waiting to receive a call to see if this is in stock and when it can be replaced.”
“Zach was hardworking and a delightful young man. I hope he returns.”
“Hamstra, you guys are awesome! Our process of selecting, purchasing and installation went flawlessly! Every Hamstra employee was professional, proficient, knowledgeable and friendly! We’ve had maintenance through your company for many years but would highly recommend you for new installations as well. Nice work Hamstra Team!
The Rosatos”
“Brian was very personable. Got the inspection done in good time. I hope to have him do the inspections in the future as well. Good guy. Keep him around.”
“Our service tech is awesome. Unfortunately I can't remember his name 🙁 (but I will for next time).
He's very good of explaining if all is well (my words) or if something needs looking into. Thank you!”
“Brian did a quick and efficient maintenance on our refrigeration unit. Also he told me we needed an additional unit for surge protection which he added. I appreciate his explaining what was needed and accomplished.”
“On time. Professional. Courteous.
That’s my experience with Hamstra’s technicians..”
“Professional, crisp, clean, efficient, earnest . . . Very impressed by the technicians skills and demeanors. Been that way for the 30 years I’ve worked with them!”
“Your technician (Richard Cooksey) arrived on time and did a very good job servicing my 2 air conditioners. He kept me informed on his progress and recommended that I upgrade my surge protectors. I was vey pleased with this visit and plan to do the recommended upgrade in the near future.”
“Brian did a great job on my systems. He had checked on what work had been done in the past and was ready to replace the parts that were at end of life. He was thorough and professional which is what I've come to expect from all the Hamstra techs. I highly recommend them!”
“Our service technician was the best. He was on time, very courteous, and extremely knowledgeable. He not only explained the service functions he had performed, but he pointed out what aspects of our heating & cooling system could be improved. He also took the time to “walk” me through how to set up a wifi connection for our thermostat so it will, among other things, keep time accurately. We look forward to the next time he services our system.”
“Renewed Silver plan. Service tech went above and beyond to answer questions and fix an issue that had plagued me since moving in. Good to have the pros who originally installed the system back on board.”
“Houston was our technician & was great! We have always had a great experience. Awesome company.”
“Brian was very personable and thorough checking my furnace. I really felt I could trust his expertise. Thank you.”
“Zack the technician was very knowledgeable & took time to answer questions & give easy to understand answers about my furnace/AC unit.
Much appreciated”
“Very helpful suggestions regarding recommended filter replacements provided along with the regular friendly and efficient maintenance service.”
“As always, the Hamstra service technician carefully checked my HVAC system and made recommendations. I have been a customer for more than two decades, and continue to trust them to keep my system working. Excellent work always.”
“Zachary provided annual maintenance on our heat unit in a professional manner and answered our questions.”
“Everything was checked out on my systems particularly the Humidifier. Service man was very professional, pleasant & knowledgeable.”
“Hamstra provided a very competitive quote for the installation of a new Heating and AC system from which we selected them for our replacement. They came out this morning as scheduled and installed the system we contracted with them. The two installers, Brenden and Andreas could not have done a better job than the excellent installation they provided us. Their professionalism, attention to detail and the training they provided us to use the system was exceptional. We have always been extremely pleased with the service people Hamstra has provided. And now we have a quality system they installed that is providing our home with a very comfortable environment. Hamstra specifically made sure our system had all the appropriate features and correct size for our house and needs. We highly recommend Hamstra for anyone considering a replacement HVAC system and are confident that the employees they send out will do whatever they can to make your experience a pleasant and successful one.”
“Hamstra employees are always polite and efficient! I’ve had my HVAC system for a year now and it’s running beautifully, reduced my electric bills noticeably, and today added an air scrubber.
I have had a very positive experience with Hamstra.”
“From the initial meeting through the installation and follow up Hamstra and been professional and easy to work with.
When getting a bid for new HVAC they calculated the appropriate size based on the details of our specific house including factors like windows and insulation in addition to square footage.
John explained all the models and pros and cons of each . He answered all our questions and we felt we could clearly chooses the HVAC that fit our needs..
Installation was completed on our scheduled day without any inconvenience to us staying in the house ..
The installers were professional and accommodating through out the process. We were instructed in operating HVAC and
New thermostat.
We are enjoying the new system and would highly recommended HamstraHVAC.”
“All my Hamstra service visits are performed by qualified and polite technicians. I recently had two new units installed. The install teams were amazing. The service department is very responsive to questions and problems.
I could not be happier with Hamstra Heating and Cooling.”
“Another OUTSTANDING Hamstra service on our 2 split HVAC systems
Constant communication from the company on the appointment and when Technician would arrive. Service completed and a possible future issue with a surge protector discovered and corrected
Many thanks !!!
.”
“Dave, our tech, is so great and spends time to answer any of our questions.”
“Our technician was on time, pleasant, made sure all of my questions were answered and generally a great guy.”
“We always get excellent service from polite, clean incredibly professional techs. Couldn’t be happier!!!”
“Jeff performed our semi annual maintenance today. Very personable and professional employee. Answered all my questions and provided valuable advice. Another positive experience with Hamstra.”
“Our service technician, Shane, was quick, efficient and knowledgeable. More importantly, however, he quickly diagnosed and fixed what I thought might be a big, potential problem. Immediately, Shane addressed and resolved the problem. The quality of service with Hamstra and company is exceptional.”
“Our service technician, Shane, was quick, efficient and knowledgeable. More importantly, however, he quickly diagnosed and fixed what I thought might be a big, potential problem. Immediately, Shane addressed and resolved the problem. The quality of service with Hamstra and company is exceptional.”
“Our service technician, Shane, was quick, efficient and knowledgeable. More importantly, however, he quickly diagnosed and fixed what I thought might be a big, potential problem. Immediately, Shane addressed and resolved the problem. The quality of service with Hamstra and company is exceptional.”
“David and Mike did a great job in a timely manner. Was able to answer our questions as they completed our installation. Thank you!”
“Hector was a very good technician. We appreciate his knowledge and hard work.”
“Service was excellent …
Received a call informing me the tech was on his way … arrived before the 30 min
Hector was polite & courteous ….
Answered all our questions
Performed the diagnostic test efficiently
Left the work areas neat & clean …”
“Robert was thorough. Professional. Great quality of work!”
“We have been customers of Hamstra Heating and Cooling for many years because of the excellent customer service and experienced technicians.”
“Always satisfied. Been using for multiple years. Had a mini split installed 6 years ango and finally had to go with a new main. Everything has been fabulous”
“Scheduling the maintenance visit was easy. The tech (Robert) arrived on time, completed the inspection and maintenance efficiently, and kept us appraised of his progress. Robert was friendly.”
“Just had my semi-annual preventative maintenance done. I have had them for years and have had nothing but outstanding service frome them. The technicians that have come out to the house have been so nice and knowledgeable about my equipment. I tell all my friends how much I love these guys.”
“Hector was courteous and professional. He is an excellent employee.”
“Richard took great care of us! He came out late on a Friday night and sorted out our AC so that we wouldn't be overheated all weekend. He was a real lifesaver and our daughter told us to make sure only Richard comes back if we need help with our air conditioner again!”
“On time. Very professional, knowledgeable and friendly technician.”
“Caden, was professional, explained everything well.”
“Excellent serviceman. Answered all my questions and help me choose a maintenance plan.
Trustworthy and cordial.”
“Dave was perfect. Fast efficient and always gives us a review of his work. Good man.”
“Dave was perfect. Fast efficient and always gives us a review of his work. Good man.”
“Dave was affable, informative and professional. He solved our problems and upgraded our system.”
“Good experience. The technician, Daniel, was very capable. He did a great job.
I'm a Hamstra fan. No doubt.”
“We are so pleased with the furnace maintenance performed by Mr. Brian Spikes. He was pleasant, thorough, and explained what he was doing. He took his time and was very detailed oriented. We are very very happy with the expertise Mr. Spikes provided for us. He is a great Hamstra technician!”
“Houston (?) was very professional and answered questions to my satisfaction.”
“We have used Hamstra for more than 20 years for all of heating and cooling. They are excellent. All of their staff are very knowledgeable and professional. Richard came out today and serviced all of our systems getting them ready for winter. He addressed all my issues and made recommendations to help the systems perform better. I highly recommend them.”
“Dave Thompson has been our Hamstra technician for many years now. We can always count on him to be knowledgeable, courteous and on time. We feel that we are in good hands with Dave.”
“I've been with Hamstra for many years. In fact, they installed a new HVAC system when I was ready to replace the unit that the builder installed. I've recommended Hamstra to many of my neighbors, most of whom selected Hamstra to replace and/or maintain their systems. I've always been happy with the service and personnel.”
“Hector was wonderful as are ALL Hamstra representatives! He was thorough and answered my questions well and explained the minor issues to my satisfaction. Hamstra is the best company that I have ever engaged.
PS: Lisa is a gem!💕”
“The tech came on time, and did the fall service/inspection on our two furnace units. Very polite and efficient.”
“Hamstra is an excellent company. Everyone knows what they are doing. Always professional and patient with me.”
“Shane & Robert were very courteous and professional.”
“Cadian always gives professional service”
“Hamstra is the best. They know what they are doing and are dependable and very customer oriented. I feel I can depend and trust them.”
“Dave Thompson had always done an excellent job for us.”
“Hamstra Heating & Cooling has taken care of our HVAC system needs for many years, including new system installation, maintenance and repair. We could not be more satisfied. Every member of the Hamstra team has provided courteous and friendly service. The service technicians are knowledgeable and professional. We especially appreciate the expertise of Dave Thompson.”
“Hector was very pleasant and knowledgeable, he listened to our concerns and kept looking until he located the problem and made the needed repairs. Thank you so much.”
“We have had Hamstra for our heating and cooling needs for several years.
They installed our hvac system and we have them come twice per year for a routine system check.
The techs are always professional, friendly and on time.
We recommend them highly.”
“Your service man was a great man who did a great job. No problems. Work in a very Polite Way. We enjoy doing business with your company. A Tucson local. Thank You. Take Care.”
“Dave is always 100% perfect satisfaction! Thanks for having such a great employee.”
“Hamstra has done my heating and cooling for both my residence and for my business for many years. They have done everything from repairs and normal bi-annual maintenance to full installs. The techs are always on time, knowledgeable and prepared. I would recommend them for anyone looking for a new HVAC company.”
“I am very pleased that Richard was able to R&R my thermostat during his visit yesterday. I know it wasn't part my planned annual winter tune- up but the old thermostat was becoming unreliable and I needed to replace it. Richard completed his required annual winter tune-up on my three units. He installed, set up, and tested the new thermostat. I was impressed with his in-depth knowledge of the Trane product. It showed me that he is dedicated to his job. He is also very conscientious and customer driven. Hamstra is lucky to have him!”
“we were greatly impressed with the service recd from hamstra yesterday. we called for seasonal heater ck and asked the tech if he could address issues w a/c. he performed the seasonal service on the heater and also addressed the issues that surfaced with the a/c. we are so impressed w the tech initiative and work ethic. we are totally amazed! Thank you so much for sending over this tech. he is the best!!! we only want him for our tech! Hamstra has delivered on their promises!”
“we were greatly impressed with the service recd from hamstra yesterday. we called for seasonal heater ck and asked the tech if he could address issues w a/c. he performed the seasonal service on the heater and also addressed the issues that surfaced with the a/c. we are so impressed w the tech initiative and work ethic. we are totally amazed! Thank you so much for sending over this tech. he is the best!!! we only want him for our tech! Hamstra has delivered on their promises!”
“Brian was great he worked efficiently and professionally. I appreciated the job he did Make sure you give him extra kudos”
“I can't say enough about the gentlemen you sent to install my new HVAC SYSTEM. They both were very courteous and professional. Thank you HAMSTRA very sending the DREAM TEAM! There was another gentlemen also and he was just as courteous. My family has done business with HAMSTRA for 30 yrs. That will never change. Also being somewhat challenged with current technology, the guys helped be with the application so now I can run the AC wherever I'm at with WI-FI. The gentleman that came out definitely deserve a bonus in addition to there 5 STAR SERVICE. THANK YOU FOR INCREDIBLE SERVICE AND FOR ALL THE YEARS THAT YOU HAVE TAKEN CARE OF ME AND MY FAMILY. Also Kudos to Ryan for being patient with me. I only wish we had sales professionals as Excellent as Ryan. THANK YOU HAMSTRA!!!”
“Great service on very short notice. Than you.”
“We had (according to the office) one of the best technicians come out to repair our intermittent bug on our AC.
He was wonderful! in one minute he had diagnosed the problem and then fixed it! He then reviewed the unit and
made some adjustments to allow it to run more efficiently.
In our experience, all of the Hambra technicians we have had do a wonderful job, are very knowledgeable and
also very nice!
It is rare in this day and age to have a clean-cut, polite and knowledgeable repair person come to
your door. If you employ Hambra, you will not be disappointed!
Thank you Hambra!”
“Hamstra is always prompt, professional and considerate. Technicians are experienced and do the job quickly. I was a property manager for over 15 years and worked with several A/C companies and in my opinion Hamstra is the best.”
“ALWAYS a good experience with Hamstra. Efficient, friendly service techs, who give clear explanation of what's being done, and possible suggestions for future maintenance if it seems appropriate. Been with them for several years now, and highly recommend them.”
“The serviceman (Will) was professional, explained everything and answered my questions.”
“Excellent service and communication. The Hamstra team was very professional and courteous. We would highly recommend them for any big or small project!”
“We needed a whole new AC unit when ours failed during 100+ weather. Ryan, Heather, Andres , Elizabeth, Alex and Michael were fabulous, pleasant, quick to problem solve and kind. They were able to bring out a portable unit right away to keep our bedroom cool until they could do install about 5 days later. I didn’t have to wait endlessly to reach someone or to get answers. Granted, they had given us an estimate 9 months earlier so that probably helped expedite things but I feel confident they would have done everything possible to help us quickly even if that weren’t the case. Installation was completed yesterday and I feel human again.”
“Our central air conditioning stopped functioning a few days ago. I wasn't able to call Hamstra, with whom I have been doing business for nearly 30 years, until just before 5 p.m. that afternoon, but they were able to have a technician check the system the next morning. Zachary was able to locate and fix the problem very quickly and to check the entire system for correct operation at the same time. That was just outstanding service!!!! This is just what I have come to expect from Hamstra after many years of working with them on several residences with a variety of different HVAC installations.
Hamstra is the best!!”
“I have had a great experience with Hamstra. Everyone I have come in contact with has been polite, friendly, professional , helpful and informative. In this day and age unfortunately that is no longer the standard of practice. I appreciate everyone for keeping me in the loop every step of the way, Thanks, Big John and everyone else. You were all great. You got my recommendation.”
“Thank you so much for coming out and fixing our air conditioner. I was very happy with the technician that came out. He was very nice and very professional. He is very good at his job. Thanks again for the prompt service.”
“My has been with Hamstra for at least 40 years. Their service has always been good. Employees are friendly, knowledgeable and polite. We will continue to stay with them.”
“Shane was great, listened to all my observations and checked all mini pumps. He explained what was wrong and
what he did to repair them. Very glad you were able to fit me into your schedule. Thanks again, The Empire Ranch
Foundation.”
“I was pleased with the overall experience with Hamstra. Customer service kept me informed and Brian was wonderful as my technician. He explained what was going on with my system and thoroughly explained his recommendations for repairs to me.”
“I've been very pleased with your personnel. Today was no exception.”
“Richard was very friendly and took the time to explain things to me in a way I could understand.”
“Magnificent efficient service of my 2 split A/C units – one needed more maintenance than the other and was expertly done
Many thanks Hamstra!!!”
“I have had Hamstra install and maintain my air conditioning system. The technicians are friendly, arrive on time, explain their and recommend ways to keep my system running top notch. I appreciate Hamstra thinking of my needs such as reminders for service due. I recommend Hamstra as a company because of their fine service delivery.”
“Great technician. Found the problem and solved in 30 minutes. Also, they came to fix the problem the next day after calling. Great service.”
“The coil on the outside unit developed a large refrigerant leak and Hamstra did the initial diagnosis and final repair. The part took about a week to be delivered and during that time Hamstra made multiple service calls to keep my AC functioning until the new coil arrive. I only paid for one service fee but nothing for material. The unit broke down the latter part of July so Hamstra accommodating my household during the hottest time of year was a life saver and much appreciated. The actual repair was performed in a few hours and they had my house cooling in time to enjoy the weekend worry free. The technicians were very knowledgeable and professional. I will definitely be renewing my annual service contract with Hamstra.”
“The coil on the outside unit developed a large refrigerant leak and Hamstra did the initial diagnosis and final repair. The part took about a week to be delivered and during that time Hamstra made multiple service calls to keep my AC functioning until the new coil arrive. I only paid for one service fee but nothing for material. The unit broke down the latter part of July so Hamstra accommodating my household during the hottest time of year was a life saver and much appreciated. The actual repair was performed in a few hours and they had my house cooling in time to enjoy the weekend worry free. The technicians were very knowledgeable and professional. I will definitely be renewing my annual service contract with Hamstra.”
“I had no problems, he was great checked everything out found a problem and fixed it, was very polite. I was real happy with everything”
“Houston, AC Tech was great. Very knowledgeable spoke about the repair and the service given the whole time.”
“I used Hamstra for the first time. I was feeling under the weather. A few days ago I received a sweet and thoughtful card from Lisa. Wow, I did not expect it. Thank you.”
“We are extremely satisfied with the service provided by Hamstra. The technicians are professional, polite and competent.”
“As always the technician was courteous, efficient, and knowledgeable.”
“Brian S. was very professional. He diagnosed the issue, gave possible options. He was able to temporarily provide AC while waiting parts. Scheduled next visit to install ordered part, cleaned the unit per maintained agreement, confirmed unit was working prior to leaving.”
“Caden was professional, on time, and answered the questions l had—he even vacuumed out some tiny leaves that had fallen into the AC which was above and beyond what he was scheduled to do”
“I was very happy with the service technician, Jake. He was timely, courteous, and professional.”
“The Tech, Hector, arrived on time, introduced himself and reviewed the reason for the call. He didn’t waste any time, except to answer my questions, and completed the work in less time than I was given. The whole experience was far better than the company I was using before . The price was less than other quotes. I will recommend Hamstra to my neighbors”
“I was a little worried about the cooling ability of an 11 year old mini split in my art studio. I did not purchases it from Hamstra. I called Hamstra because they have been my HVAC company for the last 10 years. Mid july, hot and and humid, I had no idea they would be able to send a service man over in 2 days, Sunday morning. Turns out everything was fine, Jeff checked out the entire system and gave me good advice about the most efficient way to use the mini split for the erratic times that I spend in the studio in the summer. I had no problem paying the service call fee for peace of mind.”
“I have been a regular customer and service plan member for about 10 years. HAMSTRA installed my current system and has done maintenance checkups twice a year. It is such a good feeling to know that I can trust them to do the work well and at a fair price. This week, in the middle of a 100-degree plus week, I had a capacitor go out and they sent a repairman the next day. He replaced the part under warranty and we were back to normal in less than 24 hours. Thanks, HAMSTRA, for having my back!!”
“I was given the 12-5 pm window and was called at 2 and a half hour notice. Caden was on time and very professional. He did our Summer check up and told me everything was working well.
I would highly recommend.”
“My technician Houston came out and performed my annual bronze service. I have bitched for two years that my gaspack was undersized as it never shut off during the hot summer. Houston found an air leak on the outside duct work return air side and repaired it. Now I have a properly installed and operating system. I salute Houston for his time and professionalism on my project. I can't say the same about the rest of the staff at Hamstra. Two years is to long to get it right.”
“Great service… the service person introduced himself, let me know what he was going to do, did not complain about my dog’s barking, in fact he worked quietly so as not to agitate the dog and when he made his recommendations he offered possible solutions.”
“Technicians were polite and professional. They answered all our questions. Very happy with Hamstra and recommend.”
“I had some storm damage which included damage to the electrical line for my air conditioner. Hamstra called me back right away, set up an appointment and had the AC back up and running in a few hours. Great customer service from everyone!”
“Juan did a great job. He was on time, very professional and explained everything. We have been with Hamstra for years and are always happy with the service.”
“We appreciate the extra effort to come out to repair our non working AC. You were professional on the phone, quick to service and very accommodating. We were referred to y’all by Steve and Marcy Reed.
The person servicing our unit got it up and running but after he left we felt no cool air. Turns out he forgot to turn the disconnect back on on the outside unit. Thankfully, we figured it out on our own.
We did invest in a service plan and are cautiously optimistic it is worth the cost. Thanks again for coming out.”
“Our AC was not cooling. Called Hamstra at 7 am and by noon the repair person arrived! So happy and appreciative at the fast response. The unit needed a new capacitor, which was replaced on the spot! Thank you Hamstra and repair person (I think your name is Caleb, if not, I apologize for not remembering your name). Than you! Thank you! Thank you!”
“Daniel arrived for our routine Heat Pump maintenance yesterday and found a tiny coolant leak in a small copper line. Otherwise everything else checked out fine since the unit is only 8 moths old. The leak was fixed the following AM, a new part installed, and Daniel went over the entire process with me so I could understand the work he completed. The job was done in less time than he estimated. He is patient, professional and answered all my questions making certain I understood his work, the parts, and things to look out for. Daniel, and everyone I’ve ever dealt with at Hamstra are equally professional. We have used Hamstra since 2013 and would not think of choosing anyone else.”
“After the initial waiting period for ordering parts, the service was fast, efficient, and clean.”
“We received excellent service from Hamstra. Salesman John, office installation coordinator Elizabeth, and installers Matt, Skyler, and David were all professional and skilled, and very attentive to the little things that make a difference. Communication was great, and installation went exactly as promised. We chose Hamstra because of value and customer service. Hamstra was recommended to us, and we would like to pass along assurance that it's a great company. They all went out of their way to make us happy. Highly recommend!”
“Hamstra Heating & Cooling provides an exceptional service experience, and my recent interaction with their technician, Jake, exemplifies this commitment. Jake demonstrated politeness and consideration. This level of care and expertise made me feel informed and confident with every step of the process. Jake not only provided top-notch service but also went above and beyond from his polite and considerate demeanor to his detailed explanations and expert advice on the pros and cons of getting a new capacitor. Going above and beyond, Jake also replaced both air filters I provided. This level of dedication and attention to detail is what I feel sets Hamstra Heating & Cooling apart from other HVAC companies.”
“Hamstra has been wonderful! Salesman John, office Installation Coordinator Elizabeth, and installers/technicians Matt, David, and Skyler were all wonderful. Customer service was outstanding start to finish, installation just as they promised, followed by great clean-up. Hamstra was recommended to us, and did not disappoint. We would like to pass along our recommendation and gratitude for a job well done! Thank you to all!”
“Hamstra has been wonderful! Salesman John, office Installation Coordinator Elizabeth, and installers/technicians Matt, David, and Skyler were all wonderful. Customer service was outstanding start to finish, installation just as they promised, followed by great clean-up. Hamstra was recommended to us, and did not disappoint. We would like to pass along our recommendation and gratitude for a job well done! Thank you to all!”
“David and Diego showed up on time and got right to it extremely knowledgeable and helpful with all of my questions my concerns I would highly recommend David and Diego for any job from Hamstra for job concerning HVAC”
“David and Diego showed up on time and got right to it extremely knowledgeable and helpful with all of my questions my concerns I would highly recommend David and Diego for any job from Hamstra for job concerning HVAC”
“Service representatives Will was terrific. He did an excellent job. He’s a keeper.”
“As always, your customer service reps are outstanding! Thank you for running such an efficient, professional and just downright nice
business. Hamstra will be our A/C company from here on out!”
“We have been very happy with the services provided by Hamstra for many years and can certainly recommend them for installation and maintenance”
“Daniel B serviced our two condensers today for our Bronze spring AC tune up. As in the past, the attention to detail and professionalism he provides keeps our systems running perfectly.”
“We just wanted to let you know that Matt and Michael did a wonderful job of getting our AC back in operation!!! The workmanship is first class and the attention to detail was super!!
And, thank you Elizabeth for scheduling us for today!! The thought of going through another weekend without any cooling is not nice to contemplate!! We appreciate you being there for us!!
We are very happy Hamstra customers!!!”
“Excellent work! Everyone was professional and kind. Thank you!”
“Hamstra installed and have serviced our systems since installation. Zach was out today to go over everything. He was prompt, knowledgeable and friendly.
Took care of everything, explained what he did and replaced a part that was needed.
I highly recommend Hamstra.”
“I am very happy with the service I receive from Hamstra. My neighbor recommended you all and I've not been disappointed. Thank you!”
“I'm always pleased with service I receive from Hamstra. Richard was out yesterday for AC maintenance, he was professional, thorough, explained everything he did and very outgoing. A pleasure to work with him.”
“It was so good to see Caden the technician come and do the maintenance of our AC'S. Not often you see the same person after a year. As always he did a great job, very knowledgeable and super easy to talk with. Highly recommend Hamstra.”
“The tech, Jake was great. He was very knowledgeable and quick. He let me know what was going on with our unit and the condition it was in. Thank you”
“Daniel is great! Explains everything well, including reasons for his recommendations.”
“Daniel is great! Explains everything well, including reasons for his recommendations.”
“My air conditioner was not cooling. A call to Hamstra and they were at my house the next day in the early afternoon. Repair was so quick! The service person was so professional! Best decision I ever made was having Hamstra install our new unit a few years ago. They have been incredibly reliable !”
“After completing our annual air conditioning checkup, the Hamstra maintenance technician explained in easy to understand terms how much life we can expect from the system before we will need to replace it.”
“Excellent customer service and quality work from each visit. Maintenance is a breeze with this team!”
“Houston arrived on time and did a thorough evaluation of our s.ystem
We had questions as it is aged. He answered everything. He did a great job!”
“Technician arrived on time, went about his business and seemed competent. All went well, except I was under the understanding that a different technician would service the unit. This is the second time this switch has happened with no advanced warning. that the technician I am expecting would not be available.”
“Always great and professional service by tech Dave!”
“As always, the Hamstra service technician was prompt, courteous, knowledgeable, and efficient. Will has been here before and works neatly and quickly, and is willing to answer any questions or concerns. I have been thrilled with my Hamstra system and all the technicians that have come to install it, repair it, and perform maintenance!”
“Easy to make the appointment. The technician arrived in the agreed time window. He explained the status of the equipment and made recommendations. Overall a satisfactory service.”
“Richard provided excellent service and was very knowledgeable. A great employee for Hamstra.”
“Hamstra did a great job installing our new system fast and perfect. Thanks to David, Robert, Brian, and Matt. We greatly appreciate your care and professionalism. Highly recommended.”
“Daniel made an excellent repair. He was personable and efficient.
I would recommend him to any other customer.
Thank you, Daniel!”
“Shane and Robert did a great job. They were prompt, efficient, and professional. They are a credit to Hamstra and I look forward to having them back for the next service.”
“Another just checking up call. And Jeff the rep again.
He is so knowledgeable and willing to share his info
with me. That is MUCH appreciated. Makes me a better
informed consumer.
I also like that the window for appoints and waiting
is much narrower…no more all day waiting.
Thanks for great service. LW”
“Consistent prompt and professional service.”
“I was a property manager of single family homes in Tucson for over 15 years I have worked with many A/C companies over the years. Hamstra is the best company ever, would not use any one else. Everyone is professional, courteous, kind and they go the extra mile for their clients”
“Several weeks ago I had called and asked if they could come in the morning instead of the afternoon. I had a doctor appt. They had said yes but today when I called to see when about they might be there, the change had not been made. They were super nice and someone arrived a couple hours later to do the work. Repair man was also very nice and knew what he was doing.”
“Several weeks ago I had called and asked if they could come in the morning instead of the afternoon. I had a doctor appt. They had said yes but today when I called to see when about they might be there, the change had not been made. They were super nice and someone arrived a couple hours later to do the work. Repair man was also very nice and knew what he was doing.”
“The technician was efficient, polite, and personable. He explained what he was doing and found no problems.”
“Just had our semi annual HVAC checkup with Jeff. He was amazing. Very thorough, polite and friendly. Spent time with us at the end and explained what he found and things we can do proactively to help keep our system functioning efficiently. Double thumbs up for Jeff and Hamstra!”
“A new technician arrived for my air-conditioning maintenance today. Very knowledgeable, personable and efficient. I could not be happier. Hamstra continues to impress.”
“I continue to appreciate the fine, expert service provided by Hamstra techs. Thank you once again. Joyce A.”
“A wonderful young man was here to do my maintenance. As always Hamstra came through as a great company. I'm so happy I went with you.”
“Did the required maintenance vary of quick and efficient?”
“Technician was great. Polite, efficient. Could not ask for more. Invited back anytime.”
“By far the best service we’ve had over the past 9 years!
Professional, prompt, knowledgeable”
“Richard was friendly, very professional and informative!”
“Richard provided excellent maintenance service.”
“Re: Spring maintenance on my 4 HVAC units: Houston and Robert were great. On time, and courteous. Always knowledgeable and willing and patient to answer any questions I have. Five Stars for sure.”
“Will is a great guy! Very professional and does a great job.”
“Have always had the best service. They have been servicing my units for years. Had a mini split installed 8 years ago that is in amazing shape and performance. And the old heat pump ac unit was fully replaced the other day. Always friendly. They even took out my old 1970 swamp cooler!”
“Professional experienced thorough service personnel.”
“Competent and knowledgeable service technicians. Arrive as scheduled and keep you informed. Have kept 15+ year old system working great.”
“Our service representative, Dave Thompson, is extremely talented and very thorough. We request him whenever we have service.
Thank you, Hamstra.”
“Our service person was very professional & knowledgeable. He took good care of us .”
“Arrived on time, did all system checks inside and out and wasted no time. Clean bill of health!”
“Will was excellent he inspected my system and brought all fluids up to proper levels. He was efficient and neat. I would strongly recommend Hamstra to service my heat and cooling system.”
“Richard with Hamstra HVAC was professional, thorough and offered suggestions of what was needed to make the AC run more efficiently and effectively. Excellent service!”
“Jeff was thorough and efficient. Having the same technician as my last service was a bonus.”
“Excellent service, as usual – every six months.”
“Very prompt and courteous very thorough”
“Had a little trouble with the scheduling, but service was great”
“We’ve been very satisfied with Hamstra since the day they installed our new AC/heat unit. With their careful bi-annual maintenance we look forward to many more trouble free years with our AC/heat.”
“Called for service after installation of new thermostat and no heat or cool. We found our tech, Daniel to very honest and professional when he came out. He identified the problems and was able to correct them.. We would. welcome Daniel any time to look at or repair our HVAC system. We have been with Hamstra for 9 years and find that everyone we have had contact with has been professional and competent. We strongly recommend Hamstra to anyone needing help with their HVAC system.”
“As always, the technicians were very professional and quick. He also shared good recommendations for better usage. Thank You.”
“Hamstra designed and installed my AC units. The guys came back for a system check and made any needed corrections. Hamstra did an awesome job and I would recommend them.”
“Technician Richard was prompt, polite, and informative.”
“Excellent service & professional tech support from Richard for routine warranty tune-up. Extremely helpful answering my questions and offering maintenance suggestions/improvements to maximize HVAC service life. Thanks!”
“Thank you Hamstra Team:
Our EXPERIENCE WITH Hamstra Equipment and Service; Good communication Good scheduling Good Maintenance with professional friendly staff and technicians”
“Exceptional work as always over a 30+ years relationship.”
“Very professional installation crew. They were competent, polite and reliable. Refreshing to see their positive work ethic. Andres has a can-do attitude and was a joy to work with. I went with Hamstra due to their reputation and charitable contributions to Tucson nonprofits and I am pleased with my choice.”
“Have used Hamstra for years. Always great service. Very friendly informative service techs!”
“Zach arrived on schedule. Friendly, professional, he told me how the system was doing. As usual, a good Hamstra experience.”
“Thank you for your service. I look forward to working with you again with the air conditioner maintenance later this spring.”
“Great service and the communication is excellent! Very pleased!”
“Zach did a great job in explaining what he did in servicing my heaters. Very professional and a great communicator.”
“Great service from the initial phone call to the outstanding service call by Daniel. Look forward to Hamstra being our Heating and Cooling team going forward !!”
“Very professional, clear communication, pleasure to work with!”
“Very professional, clear communication, pleasure to work with!”
“Efficient – identified an issue and fixed it in a timely manner. -polite and helpful. and 5 Star.”
“In the past 6 months I replaced (2) AC/Heating units with Hamstra. I dropped a pretty penny but my units were at 22 years old so I was due. All the folks we dealt with at Hamstra, starting with big John Sudback, Elizabeth in the office, the pre-install site team and then the actual install teams who do the work ALL were nothing but professional, positive and responsive. My sales person, John Sudbeck always was there for my endless questions and changes even when I would communicate with him on weekends. These days when often one cannot get a return phone call or you have to follow up on a continual basis…our experience with the Hamstra team was a breath of fresh air. Well run company — they get it! Thank you”
“I want you to know that I was happy with the service from Dave. Thank you!”
“Good service, but please spell my name correctly.”
“Nice young man. Polite and professional. Excellent representative for Hamstra”
“Your technician, Austin, did an outstanding job. He was very thorough and professional.”
“Jeff handled my annual furnace maintenance inspection (Gold Plan), and found no issues. He was extremely well-informed about all things having to do with HVAC, and was quick and friendly. He easily handled numerous questions that my dad asked him about air conditioners and furnaces, and my dad was very impressed with the service he provided at my residence. We both appreciated Jeff's expertise, knowledge and friendliness. As usual, Hamstra appears to hire the very best employees, and Jeff is no exception. Thank you Jeff, for a job well done!”
“Excellent, competent, on-time maintenance visit for my HVAC system. Austin was personable and thorough, and explained everything clearly. Recommended!”
“Caden was very professional and friendly. Pleased with the service.”
“Hamstra has done an outstanding job at every facet of the experience of the all new units installed. Clean, neat and explained everything from the units installed to the controls. The technicians were super, neat, clean and efficient: they were David, Robert and Alex. I will stay with this company.”
“Well run family owned company. Great service, excellent skills, courteous staff.”
“HAMSTRA is a family of hard working, compassionate, honorable & honest people. What differentiates HAMSTRA from other companies are the people who work tirelessly so that our furnaces function in the winter months, and our air conditioners keep us cool during the long, hot summers. One of those hard workers is Brian. I have known Brian for years. He is a thoughtful, caring, & hard working young man who takes pride in his work. I run out of adjectives each time I write about him. He is a role model for hard working and honest workers.
Brian is a reflection of all the people who work at HAMSTRA. You are truly a family. Thank you for being a part of my family. I hope my words find their way to Brian. He deserves every accolade. I am so proud of him. I know HAMSTRA feels the same way. I may have run out of words, but never my gratitude for Brian & all THE HAMSTRA FAMILY.
Happy & Peaceful Holidays…
Please tell Lisa that her beautiful art cards have inspired so many of my art students. Lisa is also a shining star in the Hamstra Family.”
“The young man that came was courteous and informative.”
“Brian, service technician, is very outgoing and friendly. He completed the repair as promised. Brian has been our service tech for our annual maintenance service for several years and is very dedicated to making sure our 2 heat pumps systems are running efficiently. This is our 32nd year being customers of Hamstra and are very pleased with their service.”
“Very prompt, courteous and got the job done.”
“Tech was knowledgeable and thoughtfully answered all my questions about servicing our heat pump.”
“Excellent- very professional & courteous!”
“Austin was very professional and he did a great job!”
“Hamstra went above and beyond to make sure our unit and installation were to our satisfaction. I feel like I’m calling family whenever I’m scheduling a service. Awesome job Hamstra!!!”
“The technician was professional and explained everything. He was on time and checked all the systems. Service was excellent.”
“Caden was informative,professional,and pleasant while doing a basic maintenance check and reviewing hail damage to our unit.”
“Brian Adams visit today was to perform maintenance on newly installed air conditioner. He did a lot more by checking on a water leak after a rain and checked out and turned on home heater and that is now ready to used when needed.. He is knowledgeable and efficient and explained what he did. I am very satisfied with work he did today .”
“Helped with direction of air flow by adjusting vents. We are more comfortable now. Answered all questions we had.”
“Very thorough and professional from start to finish. I believe they take pride in their work and did a great job. I would use them again without hesitation.”
“Zack was totally professional, efficient, friendly, and completed the job in less than an hour. He explained everything he was doing and answered all of my questions. He quickly resolved an issue with our thermostat and shared his observations and recommendations about our aging equipment. I am extremely happy with Zack and this company!”
“Very helpful and knowledgeable technician!”
“We have used Hamstra for the last 10 years for all of our HVAC needs and never been disappointed. To take advantage of federal tax incentives, we decided to switch from a natural gas traditional furnace to an electric heat pump. We were also ready to part ways with the swamp cooler. Big John was aggressive about selling us a duct sealing service package, and I was reluctant, thinking it was a scam. Dust accumulation was a problem in our hose. Over the years I have learned to trust Big John and he said getting rid of the swamp cooler and sealing the duct work would make a difference. My wife and I are very pleased that we took his advice. The system runs much quieter, and much more efficiently we no longer have the dust issue in the house. Previous vents where we rarely felt heat or cool are are now sending air with much more strength to every corner of the house. Another detail is that we were also changing out the old 30 gallon tank water for a tankless on demand water heater using an independent plumbing service. Hamstra worked seamlessly with the plumbers schedule, so that both jobs could be completed in 3 days in a tiny utility closet. John’s typical motto is that Hamstra may not be the cheapest, but they will be the best. I cannot agree more. He answers the phone when I call.”
“Brian, as usual did an excellent job. His knowledge and great personality are his major assets. I feel very safe with him servicing my equipment. Thanks again Brian.”
“Always reliable, professional and knowledgeable.”
“Service representative was the same that did the Spring check. Very polite, knowledgeable, on time and took the time to make sure everything was in working order.”
“We are extremely happy with the service and the system we will recommend them for sure if we could give 10 stars we would they’re the best. Gracias little John”
“Installation was completed in a very professional manner. The gentlemen were friendly, courteous and knowledgeable.”
“I have always had excellent service from Hamstra, whether for my 6-month checkups or for advice on new or replacement equipment. I added a smart thermostat this fall and Jesus (Hamstra tech) did an excellent job at installing it. He also patiently gave me lots of hints on how to program it.”
“There were two Hamstra technicians here: one an experienced tech and the other was in training. We were very appreciative of the work both performed on our system. Clearly the Instructor tech was very knowledgeable and customer service oriented and made us aware of other programs that may serve our needs in the future. The Tech in training was also very customer service oriented and we clearly noticed that the workers hired by Hamstra have experience, a high work ethic and implement the company’s policy of a high level of customer service. We have always been impressed with Hamstra and over the years consistency in service and the effort to make the customer aware with preventive maintenance information appeals to us. We look forward to having Hamstra maintain our system as time goes on. Thank you Hamstra.”
“Dave, service technician was thorough and knowledgeable in diagnosing the fault with my air conditioning units and was quickly able to get them up and running. He is friendly and courteous and a credit to your company.”
“Everything was excellent with the technician. Only complaint I have is with the scheduling. Instead of either AM or PM service call. I had to waste and entire day waiting for the tech to call.”
“Dave, service technician was thorough & knowledgeable in diagnosing the fault with my air conditioning units & was quickly able to get them up & running. He is friendly & courteous & a credit to your company.”
“This was just a Spring tune-up covered under the new installation plan. Austin was very thorough and provided excellent service. Thank you!”
“Caden was very polite and professional. Nice young man 😊”
“Great technician and professional very competent. Zach was great.”
“Steve and Mike did a very fine job installing our new heat pump. They worked on the roof for almost 7 hours on a VERY hot day. The old unit had to be removed and everything made right for the new unit. At all times, both men were very professional and good natured. They answered our questions and were extremely pleasant to work with. Thanks to them and to Hamstra.”
“Jason was fantastic. Very helpful and personable. Thank you.”
“Good work. Punctual arrival. Extensive explanation and useful recommendations. Thank you.”
“Zack was a wonderfully pleasant young man who took plenty of time to check the outside units as well as the inside. I very much appreciated his asking me if I had any questions, And gave me understandable explanations.
Thank you for the great service.”
“They come as scheduled, explain what they are going to do, and keep cost at price quoted.”
“The requested service was for replacement of old AC and heating system and we couldn’t be happier with the new system as well as the installation process. The techs were very personable and professional. All efforts were made to protect our floors and walls during the installation and installers worked very well together making the job very seamless with no disruption to our day. We are very happy to have Hamstra as our heating and cooling contractors! Well done.”
“Excellent service. Prompt, friendly, professional and knowledgeable. Thanks for providing such great service. Dave did a great job!”
“Great service as always. They do care about their customers.”
“The Hamstra service team is really wonderful. The two gentlemen that came today were professional, friendly, expedient, and knowledgeable. In my opinion, they went above and beyond to address my needs in a very timely manner. They were really nice and solved my issues in very short order. Thank you so much. I highly recommend them.”
“This is an update to an earlier review.
When my a/c compressor stopped on Saturday, with temperatures over 100 degrees, I knew I had a problem. Fortunately, Hamstra was able to send someone over that evening and necessary repairs were made. (I have a service contract.)
Everything checked out fine after a failed part was replaced. The only negative was the price. I was prepared to pay the premium for a technician on a weekend. I was not prepared to pay as much for the new part and installation cost. Other than this price issue, the repair was very efficient and complete.
To it’s credit, Hamstra called me to discuss my concern. We were able to resolve the issue, based on different assumptions and information conveyed. My conclusion is that Hamstra not only performs good work, but is interested enough in customer satisfaction to properly resolve issues.”
“Hamstra is very professional and have been working with them for years. They do Fantastic work.”
“Houston arrived on time and did an expert job of maintenance. Very pleased with the care he took to check the HVAC. Polite, friendly and professional. Highly recommend Hamstra.”
“Our service professional was Taylor. I have owned and maintained properties in Tucson for 47 years. Taylor was the most polite, organized, no nonsense, articulate, on time, eager to please individual I have ever had the pleasure of dealing with. What a splendid human. Thank you for sending him to salvage our old barn of a house.
We love everything he did! And so fast. A marvel.”
“I’ve been using Hamstra Heating and Cooling for over twenty years and have had all good service from the company. I recommend Hamstra to all my customers here in Quail Creek whenever discussing their HVACs.
Thank You HAMSTRA for great service over all these past years.”
“A twice a year unit check up to keep the unit operating at its max!
The service man does a great job at helping work properly and lets me know all that’s going on and what might be needed on the next visit!”
“Austin arrived as scheduled. He was courteous and professional. He performed the “Silver Service” on our gas heating furnace with efficiency and speed. He explained his service to us when he finished. We are completely satisfied with him, and with our many years of service with Hamstra Heating and Cooling Company.”
“Austin was terrific. Very professional and totally competent. I recommend he be promoted at his next review.”
“Jake Lawless did a great job– arrived on time, completed the required work efficiently, cleaned-up after himself, and was pleasant to talk with.”
“My system was installed by Hamstra. I am a silver level maintenance member. After my latest heating check there was a minor problem, and it was quickly and cheerfully resolved. I heartily recommend Hamstra.”
“Technician took time to repair and do maintenance. Explained everything well and would strongly recommend this company.”
“Maintenance appt was detailed and performed professionally. Tech was efficient and personable.”
“We are moving and therefore have to terminate our contract with Hamstra. Through our experience with Hamstra as our HVAC/Furnace maintenance service provider they have been wonderful. They are professional, skilled, courteous, timely,neat, and just nice people. I am passing along contact information to our home buyers in the hopes that they will continue a contract with Hamstra. Thanks to all of the great people at Hamstra, especially James who fostered us through our termination.”
“Always a great experience with Hamstra; knowledgeable and competent technicians that fully explain the process and work to be done. Our service today was done by Juan Cordova, a very professional technician who fully explained the process and made very helpful recommendations. Always satisfied with Hamstra!”
“Zackery was out today to get our AC working after TEP installed a new meter in our back yard and caused a voltage spike, he assessed the problem immediately and installed a new component that was blown. He was knowledgeable, informed and professional. ⭐️⭐️⭐️⭐️⭐️”
“Hamstra’s Choice Service for routine checks on my system has helped keep my A/C in excellent running condition. I feel secure knowing I can rely on my system and won’t need to schedule emergency service in this heat. The maintenance agreement has paid off. Technician Jake was knowledgeable and courteous.”
“Your guys did a fantastic job. I actually crawled under and inspected everything myself. It was exactly as I was told it would be done and I couldn’t be happier. Thank you all. I don’t believe my house has ever been this cool. Your boys went above and beyond making small repairs on their way. It was so hot. They worked so well as a team. Thank-you, Thank-you. I will recommend Hamstra to all my family and friends. God Bless You All”
“Juan Cordova was professional, organized, efficient, and friendly during my annual AC tune-up. Lisa was fabulous with my scheduling and all my questions. Great staff.”
“Austin is excellent. This is the second time we had time. He is courteous and you can tell he loves what he does.”
“Service person was thorough and very informative regarding everything he checked on the air conditioning unit. Was careful about putting foot coverings in his shoes while in the house which was very appreciated.”
“Great business to deal with. Knowledgeable, friendly, polite, and respectful Personnel. A pleasure to do business with.”
“Hamstra persisted on repairing my AC until they got it right and then gave me a break on the final price. I am a customer for life.”
“Teckhnician was professional & friendly. Performed seasonal check well.”
“Hamstra has been who we used since purchasing our new home. From maintenance to our total replacement install they have been nothing but professional, efficient, and knowledgeable. They not only have the best trained and knowledgeable technicians (Jesus is awesome!), they are very careful and respectful of your property. Bottom line, you get what you pay for. Don’t forgo a few dollars on a cheaper company, go with Tucson’s best, Hamstra.”
“Jesus was professional and knowledgeable. Great service!”
“Your agent and workers were excellent!”
“The coils in my 8 year old air handler started leaking. Fortunately the A/C was still under warranty. David and Jeff were the ones responsible for changing the coil. This was done mid July in my attic. The temperature was really hot but they pushed ahead and did a great job. Their personalities and work ethic were incredible. They are a credit to Hamstra.”
“As always, on time, detailed report of findings, extremely friendly, knowledgeable, polite, and articulate service technician”
“Service technicians are fantastic. I appreciate that they are on time, explain the process, and can answer all my questions. The customer service department is very professional and helpful.”
“Jesus, the tech who came today right on time. He was very informative and thorough in his explanations. This is my first encounter and I chose a Maintenance plan today. So far, I am pleased and grateful for the integrity shown and the lack of pressure or upsell. I look forward to this relationship. Thank you.”
“Austin was very professional and polite. He answered all questions I had. He was able to explain the different service plans offered. He kept me informed during the scheduled maintenance of what he was doing. We are very happy with the service and treatment we've had from Hamstra. Have already and will continue to recommend your company to anyone we speak with about HVAC.”
“We had Hamstra put new units on our place a few years ago. We placed a maintenance call recently for both units. Taylor came out, cleaned the roof unit thoroughly, and found that the ground unit gad a small bend in the fan blade. Those parts were still covered by warranty. Parts were ordered, and when they came in were installed at the price of labor only and the unit was cleaned. We will not call anyone else to work on our a/c units. Taylor is friendly and so competent. The Hamstra office kept us up on ordering and receipt of the parts. We are glad we bought from Hamstra!”
“Austin was Terrific!
He was courteous & specific in telling me what he had done for this inspection & had a good recommendation for protecting the coils in my system & took the extra time to install the metal plate that would protect the copper coils.
I've been pleased with the serviceman Taylor as well who did my inspection a few months ago. He found systems that weren't working & made that right for me.
Thank you Hamstra.”
“Taylor came out again for my semi annual inspection. He is friendly, professional and knowledgeable. It is always a pleasure to work with him.”
“Tyler has always been prompt and very efficient and willing to explain anything he is doing or any problems he has encountered!!!”
“Taylor was courteous, clear, kept me informed, and shared reasons behind decision choices. It was a pleasure to have him come fix our unit.”
“Technician was right on time (7 AM) and was very efficient and kept me informed as to what he was doing. I feel he did an excellent job and I am very satisfied with his visit. I know that I can always count on Hamstra.”
“Taylor was thorough and very helpful. I have always appreciated the service I receive from Hamstra, thank you!!”
“Zachary was very polite, professional, and thorough.”
“I have been a customer for 5 years, and have received excellent service!!!!”
“Courteous, conscientious and very thorough maintenance visit with a willingness to answer all questions. Very pleased with AC maintenance service.”
“I've been very pleased with Hamstra's services. I purchased my current HVAC system from them as well as a maintenance contract for twice/year check ups. All personnel have been very helpful and honest. The previous maintenance company I used was not honest and some of the techs were incompetent and installed broken parts that had been removed from other units.”
“The maintenance service for our air conditioning was very professional. The technician Jake did a great job and was very helpful.”
“After our water heater failed I needed to have the furnace AC unit checked over for damage before turning the AC back on.
Hamstra juggled some scheduling around and were able to send Richard out the same day I called!
He checked the unit and all AC functions so that I can safely avoid the 101 degree temperatures this weekend!
Awesome! Gold Service Plan is worth it!
Thank you all!”
“Juan C was very professional, thorough and patient during the bi-annual inspection. He is a tremendous asset and representative of Hamstra.
Thank you!”
“We are quite satisfied with the service we received. The gas furnace and evaporative cooler were replaced with the heat pump. Michael was very professional in managing the job and the installation went off without any issues.”
“I was advised by another company that I need a new a/c system to cool my house. I found out later that it was never considered that the indoor coil needed cleaning or replacement.
A neighbor recommended Hamstra Heating & Cooling to me.
Hamstra includes in the Silver cooling maintenance contract, rinsing the indoor coil without removal. I have not seen this with any other company before. Other companies told me that an estimator would come by first before doing this service.
They also cleaned the outdoor coil by removing a section of the frame to make sure it was cleaned properly.
Richard my service technician was very professional and knowledgeable about the a/c unit.
I highly recommend Hamstra Heating & Cooling to others.”
“Our technician, Austin Hull was terrific-knowledgeable, communicative, conscientious, and efficient. We would love to have him back at the house to do further maintenance. Very highly recommended!!”
“We have used Hamstra Heating & Cooling for our home since 2006 and from then until now they have been a pleasure to work with. Hamstra Heating & Cooling receives our highest recommendation! Carl E.”
“The technician Zachary was excellent. Polite, & Friendly”
“He shared what he was doing, and helped me understand what it was all about. And made sure that it was covered under warranty.”
“The mechanic, Taylor, was very professional and courteous. He discussed with me all the maintenance that was needed and explained the costs associated with parts and labor. He was efficient and answered all my questions in a very helpful manner.”
“We've had a contract since 2019 for our annual service. Our recent technician, Zach, was one of the best ever sent to our home. Competent and pleasant.”
“Richard always does excellent job. Thank you”
“Met up with the folks at Hamstra last October during an emergency call. They promptly came over and fixed an issue. So, pleased, I enrolled in their Silver Program. Very pleased with the team.”
“My technician, Dave, was professional and friendly. I was very pleased that he told me about a service plan for my yearly heat/cooling service that SAVED me money! Thank you for the continual good service I receive every time Hamstra comes to my home.”
“The team came on time, performed well, and cleaned up thoroughly. It looks like an excellent installation and removal of the old equipment was performed.
There was a slight glitch with the crane. Although it was arranged, and your engineer measured the necessary distance from the street, the crane operator said the outrigger would have to be on the driveway and I had to sign a waiver for damage. I refused to do so, as I had been assured the driveway would not be in use for this. As it turned out, once he actually measured the distance from the street, his crane was sufficient. Once we passed this hurdle, his work was also very good.”
“I Am Always Very Satisfied with the Service from Hamstra Heating & Cooling! I Would Not Trust Anyone Else for My Heating & Cooling Needs! You Guys Show that you Care By Your Service and Professionalism! You are the Best! Thank You!”
“Jason came to our home today to do a yearly AC checkup! He is an asset to your company, he explained everything he was going to do in a clear manner so there was no problem understanding what was going on!
We highly recommend Hamstra!! Thank You”
“Jake was an absolute delight! He was very knowledgeable, polite, and pleasant. Having a stranger come into your home can be uncomfortable, but with Jake, I felt reassured and safe. He is a complete gentleman, sweet, and good-natured. Such a wonderful young man. I give him an A+”
“For My Hamstra Family:
Gabriel and Andres have been working so hard all morning. They bring their caring hearts and goodness to each task. They work in the hot morning sun on the air conditioner and in the garage to exchange old machines for new. The poet in me would say that they tend their “garden.” They take time to explain what they are doing and they take pride in their beautiful work.
These two amazing human beings deserve every accolade I can write. I want to take a moment to acknowledge such hard, hard work. I have been with your company for approximately twenty years, and in that time, I have only known compassionate, hard working, and gentle souls who work for Hamstra. There is no mystery. Your company has a heart. In a world that is often unkind, your workers like Gabriel and Andres take pride in their beautiful work.
They deserve every accolade that I can offer. From your gentle, artist Lisa to the compassionate heart of John Roelle, to these two fine, hard working human beings, Andres and Gabriel, I am profoundly blessed to be a part of the Hamstra Family over all these years. In a world that has often gone mad with unconscionable war and governments that can not work together, there is hope when two young men, Gabriel and Andres work so hard & take pride in their beautiful work. The earth is blessed.
While I am writing this, they are still hard at work. They are the future and they give me hope. We are all blessed. So, on this day breaking, thank you once again to all the Hamstra Family. You touch all our lives with your goodness and hearts that are wider than the world is wide. I know you will share this letter with them. They deserve to be praised. Their goodness makes me hopeful for the future.
Sincerely,
Elise Curry
They are still working! Please take time, as you always do, to acknowledge Gabriel and Andres.”
“Jesus has great communication skills and the service on both 3 ton ac units replacement of 1 fan start capacitor @ $440?
Wow expensive part!”
“The tech was very friendly and did a good job.”
“Installation was done in a very quick time. Both technicians were very courteous and cleaned up as if they were never here.
I believe the techs name’s were Dave and Marco.”
“Jesus was knowledgeable, friendly, and capable. Very satisfied!”
“Richard was very thorough and personable.”
“Service technician was courteous and knowledgeable. He saw a problem, explained it to me and suggested a solution. He. Installed an air purifier quickly to solve the problem. Great employee!!”
“I've had several phone calls recently with James in Hamstra's customer service department. He has ALWAYS been VERY pleasant as well as very accommodating and patient. He is very knowledgeable also–beyond the knowledge level of most customer service reps in many other businesses. I appreciated working with him.”
“Excellent technician and fine service”
“Jesus has professional customer service skills and he has outstanding excellent service skills”
“Shane and his assistant were, as always, amiable, respectful, efficient, and I appreciate it all.”
“Service technicians are always polite, very professional and get the job done efficiently. Any problems are
addressed and brought to your attention, for your decision to make.”
“Shane is the absolute best. Personable, professional and an expert. Thank you so much. We have a system that runs reliably and smoothly because of his expertise.”
“Hamstra goes above and beyond in their customer service and assuring that our heating and cooling needs are met. It has been a pleasure working with them over the past few years. They did a great job replacing our duct system and HVAC unit which made a world of difference in reducing our electricity bills (and the house much more comfortable). With their semiannual maintenance appointments, they always do a great, thorough job and make sure that any of our concerns and issues are addressed. Thank you, Hamstra!”
“Your repair Tech Jesus came out and troubleshot the Heat Pump issue, isolated the problem and came up with a prompt on site solution that provided a fix to the issue. I have had plenty of contractors do work at my house, Jesus is one of the best I have seen. It reflects not only his professionalism and commitment to excellence, it has to reflect Hamstra's core values. He did a fantastic job! Much appreciated!”
Have used the guys at Hamstra for 20 years, and could not have had a better experience. Complicated old house issues with solutions that work, great guys that did the work- installed 4 new units, were prompt, cleaned up well, honest when issues arose with a solution and ended up with a great functioning system that I know will be backed up with great customer service from the folks that answer the phone to the final check. You can’t get any better!
Hamstra installed a new HVAC system in our house and has been maintaining it under a service contract. We could not be happier with the system or with the service. All of the Hamstra personnel, including the appointment schedulers, the engineer who designed the appropriate HVAC system for the house, the installers and the maintenance crew have been great to work with. They are friendly, polite, clearly well trained and highly competent to do their jobs efficiently and effectively. This company has a great set of business values that are reflected in all who work for them.
If you are seeking out a company that simply does the job correctly the first time, Hamstra is that company. The office staff is outstanding and they do a great job following up. I personally have requested that any service or maintenance needed at my home for HVAC be done by Taylor. This guy is so nice and does a great job. He’s also honest and truly loves what he does for a living. Thank you everyone for taking care of my HVAC needs. You are all top notch.
The sales personnel and installers were professional, experienced, and knowledgeable. Our installers, Colton and Oscar, worked tirelessly in the heat to get things done, cleaned up all the debris and were pleasant to have in our home. John Sudbeck, aka “Big John”, was informative, patient and explained all options and why what we chose was the best for us. We couldn’t be more pleased. If you’re looking for a new HVAC system, you will find Hamstra one of the best.
I’m sure that Hamstra Heating and Cooling will exceed your expectations both for your home and for your commercial needs.
