Archives: Reviews
“Brian was great he worked efficiently and professionally. I appreciated the job he did Make sure you give him extra kudos”
“I can't say enough about the gentlemen you sent to install my new HVAC SYSTEM. They both were very courteous and professional. Thank you HAMSTRA very sending the DREAM TEAM! There was another gentlemen also and he was just as courteous. My family has done business with HAMSTRA for 30 yrs. That will never change. Also being somewhat challenged with current technology, the guys helped be with the application so now I can run the AC wherever I'm at with WI-FI. The gentleman that came out definitely deserve a bonus in addition to there 5 STAR SERVICE. THANK YOU FOR INCREDIBLE SERVICE AND FOR ALL THE YEARS THAT YOU HAVE TAKEN CARE OF ME AND MY FAMILY. Also Kudos to Ryan for being patient with me. I only wish we had sales professionals as Excellent as Ryan. THANK YOU HAMSTRA!!!”
“Great service on very short notice. Than you.”
“We had (according to the office) one of the best technicians come out to repair our intermittent bug on our AC.
He was wonderful! in one minute he had diagnosed the problem and then fixed it! He then reviewed the unit and
made some adjustments to allow it to run more efficiently.
In our experience, all of the Hambra technicians we have had do a wonderful job, are very knowledgeable and
also very nice!
It is rare in this day and age to have a clean-cut, polite and knowledgeable repair person come to
your door. If you employ Hambra, you will not be disappointed!
Thank you Hambra!”
“Hamstra is always prompt, professional and considerate. Technicians are experienced and do the job quickly. I was a property manager for over 15 years and worked with several A/C companies and in my opinion Hamstra is the best.”
“ALWAYS a good experience with Hamstra. Efficient, friendly service techs, who give clear explanation of what's being done, and possible suggestions for future maintenance if it seems appropriate. Been with them for several years now, and highly recommend them.”
“The serviceman (Will) was professional, explained everything and answered my questions.”
“Excellent service and communication. The Hamstra team was very professional and courteous. We would highly recommend them for any big or small project!”
“We needed a whole new AC unit when ours failed during 100+ weather. Ryan, Heather, Andres , Elizabeth, Alex and Michael were fabulous, pleasant, quick to problem solve and kind. They were able to bring out a portable unit right away to keep our bedroom cool until they could do install about 5 days later. I didn’t have to wait endlessly to reach someone or to get answers. Granted, they had given us an estimate 9 months earlier so that probably helped expedite things but I feel confident they would have done everything possible to help us quickly even if that weren’t the case. Installation was completed yesterday and I feel human again.”
“Our central air conditioning stopped functioning a few days ago. I wasn't able to call Hamstra, with whom I have been doing business for nearly 30 years, until just before 5 p.m. that afternoon, but they were able to have a technician check the system the next morning. Zachary was able to locate and fix the problem very quickly and to check the entire system for correct operation at the same time. That was just outstanding service!!!! This is just what I have come to expect from Hamstra after many years of working with them on several residences with a variety of different HVAC installations.
Hamstra is the best!!”
“I have had a great experience with Hamstra. Everyone I have come in contact with has been polite, friendly, professional , helpful and informative. In this day and age unfortunately that is no longer the standard of practice. I appreciate everyone for keeping me in the loop every step of the way, Thanks, Big John and everyone else. You were all great. You got my recommendation.”
“Thank you so much for coming out and fixing our air conditioner. I was very happy with the technician that came out. He was very nice and very professional. He is very good at his job. Thanks again for the prompt service.”
“My has been with Hamstra for at least 40 years. Their service has always been good. Employees are friendly, knowledgeable and polite. We will continue to stay with them.”
“Shane was great, listened to all my observations and checked all mini pumps. He explained what was wrong and
what he did to repair them. Very glad you were able to fit me into your schedule. Thanks again, The Empire Ranch
Foundation.”
“I was pleased with the overall experience with Hamstra. Customer service kept me informed and Brian was wonderful as my technician. He explained what was going on with my system and thoroughly explained his recommendations for repairs to me.”
“I've been very pleased with your personnel. Today was no exception.”
“Richard was very friendly and took the time to explain things to me in a way I could understand.”
“Magnificent efficient service of my 2 split A/C units – one needed more maintenance than the other and was expertly done
Many thanks Hamstra!!!”
“I have had Hamstra install and maintain my air conditioning system. The technicians are friendly, arrive on time, explain their and recommend ways to keep my system running top notch. I appreciate Hamstra thinking of my needs such as reminders for service due. I recommend Hamstra as a company because of their fine service delivery.”
“Great technician. Found the problem and solved in 30 minutes. Also, they came to fix the problem the next day after calling. Great service.”
“The coil on the outside unit developed a large refrigerant leak and Hamstra did the initial diagnosis and final repair. The part took about a week to be delivered and during that time Hamstra made multiple service calls to keep my AC functioning until the new coil arrive. I only paid for one service fee but nothing for material. The unit broke down the latter part of July so Hamstra accommodating my household during the hottest time of year was a life saver and much appreciated. The actual repair was performed in a few hours and they had my house cooling in time to enjoy the weekend worry free. The technicians were very knowledgeable and professional. I will definitely be renewing my annual service contract with Hamstra.”
“The coil on the outside unit developed a large refrigerant leak and Hamstra did the initial diagnosis and final repair. The part took about a week to be delivered and during that time Hamstra made multiple service calls to keep my AC functioning until the new coil arrive. I only paid for one service fee but nothing for material. The unit broke down the latter part of July so Hamstra accommodating my household during the hottest time of year was a life saver and much appreciated. The actual repair was performed in a few hours and they had my house cooling in time to enjoy the weekend worry free. The technicians were very knowledgeable and professional. I will definitely be renewing my annual service contract with Hamstra.”
“I had no problems, he was great checked everything out found a problem and fixed it, was very polite. I was real happy with everything”
“Houston, AC Tech was great. Very knowledgeable spoke about the repair and the service given the whole time.”
“I used Hamstra for the first time. I was feeling under the weather. A few days ago I received a sweet and thoughtful card from Lisa. Wow, I did not expect it. Thank you.”
“We are extremely satisfied with the service provided by Hamstra. The technicians are professional, polite and competent.”
“As always the technician was courteous, efficient, and knowledgeable.”
“Brian S. was very professional. He diagnosed the issue, gave possible options. He was able to temporarily provide AC while waiting parts. Scheduled next visit to install ordered part, cleaned the unit per maintained agreement, confirmed unit was working prior to leaving.”
“Caden was professional, on time, and answered the questions l had—he even vacuumed out some tiny leaves that had fallen into the AC which was above and beyond what he was scheduled to do”
“I was very happy with the service technician, Jake. He was timely, courteous, and professional.”
“The Tech, Hector, arrived on time, introduced himself and reviewed the reason for the call. He didn’t waste any time, except to answer my questions, and completed the work in less time than I was given. The whole experience was far better than the company I was using before . The price was less than other quotes. I will recommend Hamstra to my neighbors”
“I was a little worried about the cooling ability of an 11 year old mini split in my art studio. I did not purchases it from Hamstra. I called Hamstra because they have been my HVAC company for the last 10 years. Mid july, hot and and humid, I had no idea they would be able to send a service man over in 2 days, Sunday morning. Turns out everything was fine, Jeff checked out the entire system and gave me good advice about the most efficient way to use the mini split for the erratic times that I spend in the studio in the summer. I had no problem paying the service call fee for peace of mind.”
“I have been a regular customer and service plan member for about 10 years. HAMSTRA installed my current system and has done maintenance checkups twice a year. It is such a good feeling to know that I can trust them to do the work well and at a fair price. This week, in the middle of a 100-degree plus week, I had a capacitor go out and they sent a repairman the next day. He replaced the part under warranty and we were back to normal in less than 24 hours. Thanks, HAMSTRA, for having my back!!”
“I was given the 12-5 pm window and was called at 2 and a half hour notice. Caden was on time and very professional. He did our Summer check up and told me everything was working well.
I would highly recommend.”
“My technician Houston came out and performed my annual bronze service. I have bitched for two years that my gaspack was undersized as it never shut off during the hot summer. Houston found an air leak on the outside duct work return air side and repaired it. Now I have a properly installed and operating system. I salute Houston for his time and professionalism on my project. I can't say the same about the rest of the staff at Hamstra. Two years is to long to get it right.”
“Great service… the service person introduced himself, let me know what he was going to do, did not complain about my dog’s barking, in fact he worked quietly so as not to agitate the dog and when he made his recommendations he offered possible solutions.”
“Technicians were polite and professional. They answered all our questions. Very happy with Hamstra and recommend.”
“I had some storm damage which included damage to the electrical line for my air conditioner. Hamstra called me back right away, set up an appointment and had the AC back up and running in a few hours. Great customer service from everyone!”
“Juan did a great job. He was on time, very professional and explained everything. We have been with Hamstra for years and are always happy with the service.”
“We appreciate the extra effort to come out to repair our non working AC. You were professional on the phone, quick to service and very accommodating. We were referred to y’all by Steve and Marcy Reed.
The person servicing our unit got it up and running but after he left we felt no cool air. Turns out he forgot to turn the disconnect back on on the outside unit. Thankfully, we figured it out on our own.
We did invest in a service plan and are cautiously optimistic it is worth the cost. Thanks again for coming out.”
“Our AC was not cooling. Called Hamstra at 7 am and by noon the repair person arrived! So happy and appreciative at the fast response. The unit needed a new capacitor, which was replaced on the spot! Thank you Hamstra and repair person (I think your name is Caleb, if not, I apologize for not remembering your name). Than you! Thank you! Thank you!”
“Daniel arrived for our routine Heat Pump maintenance yesterday and found a tiny coolant leak in a small copper line. Otherwise everything else checked out fine since the unit is only 8 moths old. The leak was fixed the following AM, a new part installed, and Daniel went over the entire process with me so I could understand the work he completed. The job was done in less time than he estimated. He is patient, professional and answered all my questions making certain I understood his work, the parts, and things to look out for. Daniel, and everyone I’ve ever dealt with at Hamstra are equally professional. We have used Hamstra since 2013 and would not think of choosing anyone else.”
“After the initial waiting period for ordering parts, the service was fast, efficient, and clean.”
“We received excellent service from Hamstra. Salesman John, office installation coordinator Elizabeth, and installers Matt, Skyler, and David were all professional and skilled, and very attentive to the little things that make a difference. Communication was great, and installation went exactly as promised. We chose Hamstra because of value and customer service. Hamstra was recommended to us, and we would like to pass along assurance that it's a great company. They all went out of their way to make us happy. Highly recommend!”
“Hamstra Heating & Cooling provides an exceptional service experience, and my recent interaction with their technician, Jake, exemplifies this commitment. Jake demonstrated politeness and consideration. This level of care and expertise made me feel informed and confident with every step of the process. Jake not only provided top-notch service but also went above and beyond from his polite and considerate demeanor to his detailed explanations and expert advice on the pros and cons of getting a new capacitor. Going above and beyond, Jake also replaced both air filters I provided. This level of dedication and attention to detail is what I feel sets Hamstra Heating & Cooling apart from other HVAC companies.”
“Hamstra has been wonderful! Salesman John, office Installation Coordinator Elizabeth, and installers/technicians Matt, David, and Skyler were all wonderful. Customer service was outstanding start to finish, installation just as they promised, followed by great clean-up. Hamstra was recommended to us, and did not disappoint. We would like to pass along our recommendation and gratitude for a job well done! Thank you to all!”
“Hamstra has been wonderful! Salesman John, office Installation Coordinator Elizabeth, and installers/technicians Matt, David, and Skyler were all wonderful. Customer service was outstanding start to finish, installation just as they promised, followed by great clean-up. Hamstra was recommended to us, and did not disappoint. We would like to pass along our recommendation and gratitude for a job well done! Thank you to all!”
“David and Diego showed up on time and got right to it extremely knowledgeable and helpful with all of my questions my concerns I would highly recommend David and Diego for any job from Hamstra for job concerning HVAC”
“David and Diego showed up on time and got right to it extremely knowledgeable and helpful with all of my questions my concerns I would highly recommend David and Diego for any job from Hamstra for job concerning HVAC”
“Service representatives Will was terrific. He did an excellent job. He’s a keeper.”
“As always, your customer service reps are outstanding! Thank you for running such an efficient, professional and just downright nice
business. Hamstra will be our A/C company from here on out!”
“We have been very happy with the services provided by Hamstra for many years and can certainly recommend them for installation and maintenance”
“Daniel B serviced our two condensers today for our Bronze spring AC tune up. As in the past, the attention to detail and professionalism he provides keeps our systems running perfectly.”
“We just wanted to let you know that Matt and Michael did a wonderful job of getting our AC back in operation!!! The workmanship is first class and the attention to detail was super!!
And, thank you Elizabeth for scheduling us for today!! The thought of going through another weekend without any cooling is not nice to contemplate!! We appreciate you being there for us!!
We are very happy Hamstra customers!!!”
“Excellent work! Everyone was professional and kind. Thank you!”
“Hamstra installed and have serviced our systems since installation. Zach was out today to go over everything. He was prompt, knowledgeable and friendly.
Took care of everything, explained what he did and replaced a part that was needed.
I highly recommend Hamstra.”
“I am very happy with the service I receive from Hamstra. My neighbor recommended you all and I've not been disappointed. Thank you!”
“I'm always pleased with service I receive from Hamstra. Richard was out yesterday for AC maintenance, he was professional, thorough, explained everything he did and very outgoing. A pleasure to work with him.”
“It was so good to see Caden the technician come and do the maintenance of our AC'S. Not often you see the same person after a year. As always he did a great job, very knowledgeable and super easy to talk with. Highly recommend Hamstra.”
“The tech, Jake was great. He was very knowledgeable and quick. He let me know what was going on with our unit and the condition it was in. Thank you”
“Daniel is great! Explains everything well, including reasons for his recommendations.”
“Daniel is great! Explains everything well, including reasons for his recommendations.”
“My air conditioner was not cooling. A call to Hamstra and they were at my house the next day in the early afternoon. Repair was so quick! The service person was so professional! Best decision I ever made was having Hamstra install our new unit a few years ago. They have been incredibly reliable !”
“After completing our annual air conditioning checkup, the Hamstra maintenance technician explained in easy to understand terms how much life we can expect from the system before we will need to replace it.”
“Excellent customer service and quality work from each visit. Maintenance is a breeze with this team!”
“Houston arrived on time and did a thorough evaluation of our s.ystem
We had questions as it is aged. He answered everything. He did a great job!”
“Technician arrived on time, went about his business and seemed competent. All went well, except I was under the understanding that a different technician would service the unit. This is the second time this switch has happened with no advanced warning. that the technician I am expecting would not be available.”
“Always great and professional service by tech Dave!”
“As always, the Hamstra service technician was prompt, courteous, knowledgeable, and efficient. Will has been here before and works neatly and quickly, and is willing to answer any questions or concerns. I have been thrilled with my Hamstra system and all the technicians that have come to install it, repair it, and perform maintenance!”
“Easy to make the appointment. The technician arrived in the agreed time window. He explained the status of the equipment and made recommendations. Overall a satisfactory service.”
“Richard provided excellent service and was very knowledgeable. A great employee for Hamstra.”
“Hamstra did a great job installing our new system fast and perfect. Thanks to David, Robert, Brian, and Matt. We greatly appreciate your care and professionalism. Highly recommended.”
“Daniel made an excellent repair. He was personable and efficient.
I would recommend him to any other customer.
Thank you, Daniel!”
“Shane and Robert did a great job. They were prompt, efficient, and professional. They are a credit to Hamstra and I look forward to having them back for the next service.”
“Another just checking up call. And Jeff the rep again.
He is so knowledgeable and willing to share his info
with me. That is MUCH appreciated. Makes me a better
informed consumer.
I also like that the window for appoints and waiting
is much narrower…no more all day waiting.
Thanks for great service. LW”
“Consistent prompt and professional service.”
“I was a property manager of single family homes in Tucson for over 15 years I have worked with many A/C companies over the years. Hamstra is the best company ever, would not use any one else. Everyone is professional, courteous, kind and they go the extra mile for their clients”
“Several weeks ago I had called and asked if they could come in the morning instead of the afternoon. I had a doctor appt. They had said yes but today when I called to see when about they might be there, the change had not been made. They were super nice and someone arrived a couple hours later to do the work. Repair man was also very nice and knew what he was doing.”
“Several weeks ago I had called and asked if they could come in the morning instead of the afternoon. I had a doctor appt. They had said yes but today when I called to see when about they might be there, the change had not been made. They were super nice and someone arrived a couple hours later to do the work. Repair man was also very nice and knew what he was doing.”
“The technician was efficient, polite, and personable. He explained what he was doing and found no problems.”
“Just had our semi annual HVAC checkup with Jeff. He was amazing. Very thorough, polite and friendly. Spent time with us at the end and explained what he found and things we can do proactively to help keep our system functioning efficiently. Double thumbs up for Jeff and Hamstra!”
“A new technician arrived for my air-conditioning maintenance today. Very knowledgeable, personable and efficient. I could not be happier. Hamstra continues to impress.”
“I continue to appreciate the fine, expert service provided by Hamstra techs. Thank you once again. Joyce A.”
“A wonderful young man was here to do my maintenance. As always Hamstra came through as a great company. I'm so happy I went with you.”
“Did the required maintenance vary of quick and efficient?”
“Technician was great. Polite, efficient. Could not ask for more. Invited back anytime.”
“By far the best service we’ve had over the past 9 years!
Professional, prompt, knowledgeable”
“Richard was friendly, very professional and informative!”
“Richard provided excellent maintenance service.”
“Re: Spring maintenance on my 4 HVAC units: Houston and Robert were great. On time, and courteous. Always knowledgeable and willing and patient to answer any questions I have. Five Stars for sure.”
“Will is a great guy! Very professional and does a great job.”
“Have always had the best service. They have been servicing my units for years. Had a mini split installed 8 years ago that is in amazing shape and performance. And the old heat pump ac unit was fully replaced the other day. Always friendly. They even took out my old 1970 swamp cooler!”
“Professional experienced thorough service personnel.”
“Competent and knowledgeable service technicians. Arrive as scheduled and keep you informed. Have kept 15+ year old system working great.”
“Our service representative, Dave Thompson, is extremely talented and very thorough. We request him whenever we have service.
Thank you, Hamstra.”
“Our service person was very professional & knowledgeable. He took good care of us .”
“Arrived on time, did all system checks inside and out and wasted no time. Clean bill of health!”
“Will was excellent he inspected my system and brought all fluids up to proper levels. He was efficient and neat. I would strongly recommend Hamstra to service my heat and cooling system.”
“Richard with Hamstra HVAC was professional, thorough and offered suggestions of what was needed to make the AC run more efficiently and effectively. Excellent service!”
“Jeff was thorough and efficient. Having the same technician as my last service was a bonus.”
“Excellent service, as usual – every six months.”
“Very prompt and courteous very thorough”
“Had a little trouble with the scheduling, but service was great”
“We’ve been very satisfied with Hamstra since the day they installed our new AC/heat unit. With their careful bi-annual maintenance we look forward to many more trouble free years with our AC/heat.”
“Called for service after installation of new thermostat and no heat or cool. We found our tech, Daniel to very honest and professional when he came out. He identified the problems and was able to correct them.. We would. welcome Daniel any time to look at or repair our HVAC system. We have been with Hamstra for 9 years and find that everyone we have had contact with has been professional and competent. We strongly recommend Hamstra to anyone needing help with their HVAC system.”
“As always, the technicians were very professional and quick. He also shared good recommendations for better usage. Thank You.”
“Hamstra designed and installed my AC units. The guys came back for a system check and made any needed corrections. Hamstra did an awesome job and I would recommend them.”
“Technician Richard was prompt, polite, and informative.”
“Excellent service & professional tech support from Richard for routine warranty tune-up. Extremely helpful answering my questions and offering maintenance suggestions/improvements to maximize HVAC service life. Thanks!”
“Thank you Hamstra Team:
Our EXPERIENCE WITH Hamstra Equipment and Service; Good communication Good scheduling Good Maintenance with professional friendly staff and technicians”
“Exceptional work as always over a 30+ years relationship.”
“Very professional installation crew. They were competent, polite and reliable. Refreshing to see their positive work ethic. Andres has a can-do attitude and was a joy to work with. I went with Hamstra due to their reputation and charitable contributions to Tucson nonprofits and I am pleased with my choice.”
“Have used Hamstra for years. Always great service. Very friendly informative service techs!”
“Zach arrived on schedule. Friendly, professional, he told me how the system was doing. As usual, a good Hamstra experience.”
“Thank you for your service. I look forward to working with you again with the air conditioner maintenance later this spring.”
“Great service and the communication is excellent! Very pleased!”
“Zach did a great job in explaining what he did in servicing my heaters. Very professional and a great communicator.”
“Great service from the initial phone call to the outstanding service call by Daniel. Look forward to Hamstra being our Heating and Cooling team going forward !!”
“Very professional, clear communication, pleasure to work with!”
“Very professional, clear communication, pleasure to work with!”
“Efficient – identified an issue and fixed it in a timely manner. -polite and helpful. and 5 Star.”
“In the past 6 months I replaced (2) AC/Heating units with Hamstra. I dropped a pretty penny but my units were at 22 years old so I was due. All the folks we dealt with at Hamstra, starting with big John Sudback, Elizabeth in the office, the pre-install site team and then the actual install teams who do the work ALL were nothing but professional, positive and responsive. My sales person, John Sudbeck always was there for my endless questions and changes even when I would communicate with him on weekends. These days when often one cannot get a return phone call or you have to follow up on a continual basis…our experience with the Hamstra team was a breath of fresh air. Well run company — they get it! Thank you”
“I want you to know that I was happy with the service from Dave. Thank you!”
“Good service, but please spell my name correctly.”
“Nice young man. Polite and professional. Excellent representative for Hamstra”
“Your technician, Austin, did an outstanding job. He was very thorough and professional.”
“Jeff handled my annual furnace maintenance inspection (Gold Plan), and found no issues. He was extremely well-informed about all things having to do with HVAC, and was quick and friendly. He easily handled numerous questions that my dad asked him about air conditioners and furnaces, and my dad was very impressed with the service he provided at my residence. We both appreciated Jeff's expertise, knowledge and friendliness. As usual, Hamstra appears to hire the very best employees, and Jeff is no exception. Thank you Jeff, for a job well done!”
“Excellent, competent, on-time maintenance visit for my HVAC system. Austin was personable and thorough, and explained everything clearly. Recommended!”
“Caden was very professional and friendly. Pleased with the service.”
“Hamstra has done an outstanding job at every facet of the experience of the all new units installed. Clean, neat and explained everything from the units installed to the controls. The technicians were super, neat, clean and efficient: they were David, Robert and Alex. I will stay with this company.”
“Well run family owned company. Great service, excellent skills, courteous staff.”
“HAMSTRA is a family of hard working, compassionate, honorable & honest people. What differentiates HAMSTRA from other companies are the people who work tirelessly so that our furnaces function in the winter months, and our air conditioners keep us cool during the long, hot summers. One of those hard workers is Brian. I have known Brian for years. He is a thoughtful, caring, & hard working young man who takes pride in his work. I run out of adjectives each time I write about him. He is a role model for hard working and honest workers.
Brian is a reflection of all the people who work at HAMSTRA. You are truly a family. Thank you for being a part of my family. I hope my words find their way to Brian. He deserves every accolade. I am so proud of him. I know HAMSTRA feels the same way. I may have run out of words, but never my gratitude for Brian & all THE HAMSTRA FAMILY.
Happy & Peaceful Holidays…
Please tell Lisa that her beautiful art cards have inspired so many of my art students. Lisa is also a shining star in the Hamstra Family.”
“The young man that came was courteous and informative.”
“Brian, service technician, is very outgoing and friendly. He completed the repair as promised. Brian has been our service tech for our annual maintenance service for several years and is very dedicated to making sure our 2 heat pumps systems are running efficiently. This is our 32nd year being customers of Hamstra and are very pleased with their service.”
“Very prompt, courteous and got the job done.”
“Tech was knowledgeable and thoughtfully answered all my questions about servicing our heat pump.”
“Excellent- very professional & courteous!”
“Austin was very professional and he did a great job!”
“Hamstra went above and beyond to make sure our unit and installation were to our satisfaction. I feel like I’m calling family whenever I’m scheduling a service. Awesome job Hamstra!!!”
“The technician was professional and explained everything. He was on time and checked all the systems. Service was excellent.”
“Caden was informative,professional,and pleasant while doing a basic maintenance check and reviewing hail damage to our unit.”
“Brian Adams visit today was to perform maintenance on newly installed air conditioner. He did a lot more by checking on a water leak after a rain and checked out and turned on home heater and that is now ready to used when needed.. He is knowledgeable and efficient and explained what he did. I am very satisfied with work he did today .”
“Helped with direction of air flow by adjusting vents. We are more comfortable now. Answered all questions we had.”
“Very thorough and professional from start to finish. I believe they take pride in their work and did a great job. I would use them again without hesitation.”
“Zack was totally professional, efficient, friendly, and completed the job in less than an hour. He explained everything he was doing and answered all of my questions. He quickly resolved an issue with our thermostat and shared his observations and recommendations about our aging equipment. I am extremely happy with Zack and this company!”
“Very helpful and knowledgeable technician!”
“We have used Hamstra for the last 10 years for all of our HVAC needs and never been disappointed. To take advantage of federal tax incentives, we decided to switch from a natural gas traditional furnace to an electric heat pump. We were also ready to part ways with the swamp cooler. Big John was aggressive about selling us a duct sealing service package, and I was reluctant, thinking it was a scam. Dust accumulation was a problem in our hose. Over the years I have learned to trust Big John and he said getting rid of the swamp cooler and sealing the duct work would make a difference. My wife and I are very pleased that we took his advice. The system runs much quieter, and much more efficiently we no longer have the dust issue in the house. Previous vents where we rarely felt heat or cool are are now sending air with much more strength to every corner of the house. Another detail is that we were also changing out the old 30 gallon tank water for a tankless on demand water heater using an independent plumbing service. Hamstra worked seamlessly with the plumbers schedule, so that both jobs could be completed in 3 days in a tiny utility closet. John’s typical motto is that Hamstra may not be the cheapest, but they will be the best. I cannot agree more. He answers the phone when I call.”
“Brian, as usual did an excellent job. His knowledge and great personality are his major assets. I feel very safe with him servicing my equipment. Thanks again Brian.”
“Always reliable, professional and knowledgeable.”
“Service representative was the same that did the Spring check. Very polite, knowledgeable, on time and took the time to make sure everything was in working order.”
“We are extremely happy with the service and the system we will recommend them for sure if we could give 10 stars we would they’re the best. Gracias little John”
“Installation was completed in a very professional manner. The gentlemen were friendly, courteous and knowledgeable.”
“I have always had excellent service from Hamstra, whether for my 6-month checkups or for advice on new or replacement equipment. I added a smart thermostat this fall and Jesus (Hamstra tech) did an excellent job at installing it. He also patiently gave me lots of hints on how to program it.”
“There were two Hamstra technicians here: one an experienced tech and the other was in training. We were very appreciative of the work both performed on our system. Clearly the Instructor tech was very knowledgeable and customer service oriented and made us aware of other programs that may serve our needs in the future. The Tech in training was also very customer service oriented and we clearly noticed that the workers hired by Hamstra have experience, a high work ethic and implement the company’s policy of a high level of customer service. We have always been impressed with Hamstra and over the years consistency in service and the effort to make the customer aware with preventive maintenance information appeals to us. We look forward to having Hamstra maintain our system as time goes on. Thank you Hamstra.”
“Dave, service technician was thorough and knowledgeable in diagnosing the fault with my air conditioning units and was quickly able to get them up and running. He is friendly and courteous and a credit to your company.”
“Everything was excellent with the technician. Only complaint I have is with the scheduling. Instead of either AM or PM service call. I had to waste and entire day waiting for the tech to call.”
“Dave, service technician was thorough & knowledgeable in diagnosing the fault with my air conditioning units & was quickly able to get them up & running. He is friendly & courteous & a credit to your company.”
“This was just a Spring tune-up covered under the new installation plan. Austin was very thorough and provided excellent service. Thank you!”
“Caden was very polite and professional. Nice young man 😊”
“Great technician and professional very competent. Zach was great.”
“Steve and Mike did a very fine job installing our new heat pump. They worked on the roof for almost 7 hours on a VERY hot day. The old unit had to be removed and everything made right for the new unit. At all times, both men were very professional and good natured. They answered our questions and were extremely pleasant to work with. Thanks to them and to Hamstra.”
“Jason was fantastic. Very helpful and personable. Thank you.”
“Good work. Punctual arrival. Extensive explanation and useful recommendations. Thank you.”
“Zack was a wonderfully pleasant young man who took plenty of time to check the outside units as well as the inside. I very much appreciated his asking me if I had any questions, And gave me understandable explanations.
Thank you for the great service.”
“They come as scheduled, explain what they are going to do, and keep cost at price quoted.”
“The requested service was for replacement of old AC and heating system and we couldn’t be happier with the new system as well as the installation process. The techs were very personable and professional. All efforts were made to protect our floors and walls during the installation and installers worked very well together making the job very seamless with no disruption to our day. We are very happy to have Hamstra as our heating and cooling contractors! Well done.”
“Excellent service. Prompt, friendly, professional and knowledgeable. Thanks for providing such great service. Dave did a great job!”
“Great service as always. They do care about their customers.”
“The Hamstra service team is really wonderful. The two gentlemen that came today were professional, friendly, expedient, and knowledgeable. In my opinion, they went above and beyond to address my needs in a very timely manner. They were really nice and solved my issues in very short order. Thank you so much. I highly recommend them.”
“This is an update to an earlier review.
When my a/c compressor stopped on Saturday, with temperatures over 100 degrees, I knew I had a problem. Fortunately, Hamstra was able to send someone over that evening and necessary repairs were made. (I have a service contract.)
Everything checked out fine after a failed part was replaced. The only negative was the price. I was prepared to pay the premium for a technician on a weekend. I was not prepared to pay as much for the new part and installation cost. Other than this price issue, the repair was very efficient and complete.
To it’s credit, Hamstra called me to discuss my concern. We were able to resolve the issue, based on different assumptions and information conveyed. My conclusion is that Hamstra not only performs good work, but is interested enough in customer satisfaction to properly resolve issues.”
“Hamstra is very professional and have been working with them for years. They do Fantastic work.”
“Houston arrived on time and did an expert job of maintenance. Very pleased with the care he took to check the HVAC. Polite, friendly and professional. Highly recommend Hamstra.”
“Our service professional was Taylor. I have owned and maintained properties in Tucson for 47 years. Taylor was the most polite, organized, no nonsense, articulate, on time, eager to please individual I have ever had the pleasure of dealing with. What a splendid human. Thank you for sending him to salvage our old barn of a house.
We love everything he did! And so fast. A marvel.”
“I’ve been using Hamstra Heating and Cooling for over twenty years and have had all good service from the company. I recommend Hamstra to all my customers here in Quail Creek whenever discussing their HVACs.
Thank You HAMSTRA for great service over all these past years.”
“A twice a year unit check up to keep the unit operating at its max!
The service man does a great job at helping work properly and lets me know all that’s going on and what might be needed on the next visit!”
“Austin arrived as scheduled. He was courteous and professional. He performed the “Silver Service” on our gas heating furnace with efficiency and speed. He explained his service to us when he finished. We are completely satisfied with him, and with our many years of service with Hamstra Heating and Cooling Company.”
“Austin was terrific. Very professional and totally competent. I recommend he be promoted at his next review.”
“Jake Lawless did a great job– arrived on time, completed the required work efficiently, cleaned-up after himself, and was pleasant to talk with.”
“My system was installed by Hamstra. I am a silver level maintenance member. After my latest heating check there was a minor problem, and it was quickly and cheerfully resolved. I heartily recommend Hamstra.”
“Technician took time to repair and do maintenance. Explained everything well and would strongly recommend this company.”
“Maintenance appt was detailed and performed professionally. Tech was efficient and personable.”
“We are moving and therefore have to terminate our contract with Hamstra. Through our experience with Hamstra as our HVAC/Furnace maintenance service provider they have been wonderful. They are professional, skilled, courteous, timely,neat, and just nice people. I am passing along contact information to our home buyers in the hopes that they will continue a contract with Hamstra. Thanks to all of the great people at Hamstra, especially James who fostered us through our termination.”
“Always a great experience with Hamstra; knowledgeable and competent technicians that fully explain the process and work to be done. Our service today was done by Juan Cordova, a very professional technician who fully explained the process and made very helpful recommendations. Always satisfied with Hamstra!”
“Zackery was out today to get our AC working after TEP installed a new meter in our back yard and caused a voltage spike, he assessed the problem immediately and installed a new component that was blown. He was knowledgeable, informed and professional. ⭐️⭐️⭐️⭐️⭐️”
“Hamstra’s Choice Service for routine checks on my system has helped keep my A/C in excellent running condition. I feel secure knowing I can rely on my system and won’t need to schedule emergency service in this heat. The maintenance agreement has paid off. Technician Jake was knowledgeable and courteous.”
“Your guys did a fantastic job. I actually crawled under and inspected everything myself. It was exactly as I was told it would be done and I couldn’t be happier. Thank you all. I don’t believe my house has ever been this cool. Your boys went above and beyond making small repairs on their way. It was so hot. They worked so well as a team. Thank-you, Thank-you. I will recommend Hamstra to all my family and friends. God Bless You All”
“Juan Cordova was professional, organized, efficient, and friendly during my annual AC tune-up. Lisa was fabulous with my scheduling and all my questions. Great staff.”
“Austin is excellent. This is the second time we had time. He is courteous and you can tell he loves what he does.”
“Service person was thorough and very informative regarding everything he checked on the air conditioning unit. Was careful about putting foot coverings in his shoes while in the house which was very appreciated.”
“Great business to deal with. Knowledgeable, friendly, polite, and respectful Personnel. A pleasure to do business with.”
“Hamstra persisted on repairing my AC until they got it right and then gave me a break on the final price. I am a customer for life.”
“Teckhnician was professional & friendly. Performed seasonal check well.”
“Hamstra has been who we used since purchasing our new home. From maintenance to our total replacement install they have been nothing but professional, efficient, and knowledgeable. They not only have the best trained and knowledgeable technicians (Jesus is awesome!), they are very careful and respectful of your property. Bottom line, you get what you pay for. Don’t forgo a few dollars on a cheaper company, go with Tucson’s best, Hamstra.”
“Jesus was professional and knowledgeable. Great service!”
“Your agent and workers were excellent!”
“The coils in my 8 year old air handler started leaking. Fortunately the A/C was still under warranty. David and Jeff were the ones responsible for changing the coil. This was done mid July in my attic. The temperature was really hot but they pushed ahead and did a great job. Their personalities and work ethic were incredible. They are a credit to Hamstra.”
“As always, on time, detailed report of findings, extremely friendly, knowledgeable, polite, and articulate service technician”
“Service technicians are fantastic. I appreciate that they are on time, explain the process, and can answer all my questions. The customer service department is very professional and helpful.”
“Jesus, the tech who came today right on time. He was very informative and thorough in his explanations. This is my first encounter and I chose a Maintenance plan today. So far, I am pleased and grateful for the integrity shown and the lack of pressure or upsell. I look forward to this relationship. Thank you.”
“Austin was very professional and polite. He answered all questions I had. He was able to explain the different service plans offered. He kept me informed during the scheduled maintenance of what he was doing. We are very happy with the service and treatment we've had from Hamstra. Have already and will continue to recommend your company to anyone we speak with about HVAC.”
“We had Hamstra put new units on our place a few years ago. We placed a maintenance call recently for both units. Taylor came out, cleaned the roof unit thoroughly, and found that the ground unit gad a small bend in the fan blade. Those parts were still covered by warranty. Parts were ordered, and when they came in were installed at the price of labor only and the unit was cleaned. We will not call anyone else to work on our a/c units. Taylor is friendly and so competent. The Hamstra office kept us up on ordering and receipt of the parts. We are glad we bought from Hamstra!”
“Austin was Terrific!
He was courteous & specific in telling me what he had done for this inspection & had a good recommendation for protecting the coils in my system & took the extra time to install the metal plate that would protect the copper coils.
I've been pleased with the serviceman Taylor as well who did my inspection a few months ago. He found systems that weren't working & made that right for me.
Thank you Hamstra.”
“Taylor came out again for my semi annual inspection. He is friendly, professional and knowledgeable. It is always a pleasure to work with him.”
“Tyler has always been prompt and very efficient and willing to explain anything he is doing or any problems he has encountered!!!”
“Taylor was courteous, clear, kept me informed, and shared reasons behind decision choices. It was a pleasure to have him come fix our unit.”
“Technician was right on time (7 AM) and was very efficient and kept me informed as to what he was doing. I feel he did an excellent job and I am very satisfied with his visit. I know that I can always count on Hamstra.”
“Taylor was thorough and very helpful. I have always appreciated the service I receive from Hamstra, thank you!!”
“Zachary was very polite, professional, and thorough.”
“I have been a customer for 5 years, and have received excellent service!!!!”
“Courteous, conscientious and very thorough maintenance visit with a willingness to answer all questions. Very pleased with AC maintenance service.”
“I've been very pleased with Hamstra's services. I purchased my current HVAC system from them as well as a maintenance contract for twice/year check ups. All personnel have been very helpful and honest. The previous maintenance company I used was not honest and some of the techs were incompetent and installed broken parts that had been removed from other units.”
“The maintenance service for our air conditioning was very professional. The technician Jake did a great job and was very helpful.”
“After our water heater failed I needed to have the furnace AC unit checked over for damage before turning the AC back on.
Hamstra juggled some scheduling around and were able to send Richard out the same day I called!
He checked the unit and all AC functions so that I can safely avoid the 101 degree temperatures this weekend!
Awesome! Gold Service Plan is worth it!
Thank you all!”
“Juan C was very professional, thorough and patient during the bi-annual inspection. He is a tremendous asset and representative of Hamstra.
Thank you!”
“We are quite satisfied with the service we received. The gas furnace and evaporative cooler were replaced with the heat pump. Michael was very professional in managing the job and the installation went off without any issues.”