“Thank you Richard! You came on a Friday to identify a noise, I heard coming from our air handler system in our basement. You were persistent, even though you did not hear the noise I heard. Most people, who do not live in our 100 year old house would not have even notice the noise. You checked several things and finally figured out it was the motor starting to fail. You never made me feel like, I did not know what I was talking about, even though noises are hard to identify. You listened and you figured out the problem!! Thank you! You are are the best! You came back on Monday and installed a new motor, which BTW you figured out was still under warranty! Thank you, Richard!”
- D B.