Guarantees

What You Should Expect Before, During, & After

Hamstra Customer Satisfaction Guarantee:

Our installation technicians are professionals. Their skill, attitude, and workmanship are top quality. Their shoes will never touch your carpet and they will clean up when they are finished. Our installation technicians will complete the job with speed and precision in a friendly manner. They are Drug-Free and will not smoke or swear in your home. We are so confident in the professionalism of our technicians that if they have not performed their job according to these high standards, you don’t have to pay until you are completely satisfied with the results.

100% Money Back Guarantee:

We guarantee that if you are not completely satisfied with the performance of the installed equipment, the service provided, or any of our staff at any time during the first year of installation, we will remove the system and happily refund 100% of the contract amount within 30 days of your request.

Performance Guarantee:

We guarantee that the equipment we have installed will perform as we have stated and agreed upon when it is maintained and operated according to the manufacturer’s operating and maintenance manuals. We guarantee a maintained temperature varying no more than three degrees from your temperature selection to the actual temperature at your thermostat while you a heating or cooling your home. If this maintained temperature is not achieved, we will make the necessary modifications, repairs, or replacements up to five years at no extra cost.

Lemon Free Guarantee (Heating):

With our Lemon Free Guarantee, you’re guaranteed absolute comfort, peace of mind, and protection when you invest in a new central heating system from us. As long as you operate the system according to the manufacturer’s operating and maintenance manuals and allow us to maintain the system yearly, you’re entitled to this unmatched guarantee that will put all your worries to rest. If your furnace’s heat exchanger cracks or your boiler’s section springs a leak within the first 5 years of ownership (10 years on our premium systems) we will replace your entire furnace or boiler with a brand new one within 48 hours of our diagnosis absolutely free.

Lemon Free Guarantee (Cooling):

With our Lemon Free Guarantee, you’re guaranteed absolute comfort, peace of mind, and protection when you invest in a new central cooling system from us. As long as you operate the system according to the manufacturer’s operating and maintenance manuals and allow us to maintain the system yearly, you’re entitled to this unmatched guarantee that will put all your worries to rest. If your air conditioner’s compressor fails within the first 5 years of ownership (10 years on our premium systems) we will replace your entire condensing unit with a brand new one within 48 hours of our diagnosis absolutely free.

Investment Guarantee:

Your money should go a long way when you invest in a heating or cooling system. Alot of companies can afford to sell their systems for less when they cut corners and leave certain features out. That’s why it’s important to know exactly what you’re getting and what you’re not getting when you purchase a heating or cooling system. Our Investment Guarantee is a promise to you that you cannot find a comparable installation for less. We’re so confident in this guarantee that if you do find a comparable installation for less, we will pay you $50 on top of the difference. We only ask that the comparison be among similar products.

Regular Hours

Monday - Friday: 7:00 am - 5:00 pm
Saturday & Sunday: Closed

After Hour Service

Monday – Friday: 5:00 pm - 7:00 am
Saturday & Sunday: 24 Hours

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What Our Customers are Saying

…did an excellent job on a difficult remodel.
Ann LawrenceHomeowner
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