Without our customers we are nothing and at Hamstra Heating & Cooling we remind ourselves of that everyday. We treat every customer with the utmost respect and fairness, always treating their home and money like it is our own. Maybe that’s why each and every year we are recipients of a prestigious award from a consumer rated website. Here’s what just a few of our customers in Tucson and Southern Arizona are saying.
If you’re like me, you’re probably reading this review after you’ve started to have problems. And if you’re like me, you might not have thought too much about your A/C beyond changing the air filters every couple of months… Hamstra was recommended by a friend of a friend that I trust, but I still felt like I do when I take my car to one of those drive-in oil change places and they “highly-recommend” a cabin air filter change with a 1000% mark-up, even though it was changed the week before. Basically, it’s very hard to be a single woman with very little mechanical/technical knowledge. I try to do my research, ask people, read reviews–but I’ve never been so impressed that I felt compelled to write a review. I don’t yet know the outcome of my situation since my A/C is 15 years old (I didn’t know that and I’ve lived here 5 of those years!). But I did want to write to let other people know that there are some decent, honest and knowledgeable professionals out there. Dave Thompson was the Service Tech who came out to check my A/C problem and I have to tell you that he is an outstanding professional who took the time to explain the basics of the problem, the possible solutions and options for repair/replacement. I really hope it doesn’t come to replacement, but I’ll know more in the next couple of days and frankly, I wouldn’t be surprised if it did. Dave had taken a picture of my unit’s wiring and it was a mess. Regardless of the final outcome, I felt that Dave was truly one of the most professional, sincere, direct and trustworthy service techs in any field that I’ve encountered. I don’t know about the other service techs, but if you need someone to come diagnose and/or treat your unit, call Hamstra and ask for Dave Thompson. On second thought, call BEFORE you have problems. Believe it or not, my biggest regret is not knowing that HVAC units need to be maintained/inspected every year. 5 years ago, I had a husband who did those things. Judging from Dave, I think this is a solid company that treats both its employees and its customers right. We all know how rare that is these days.
I can not say enough about this business!
They (esp the owner) went above and beyond any possible expectation I could have had.
They perform work with pride and professionalism which is unparalleled. Each and every person I came into contact with behaved as if the business was their business. Complete and total pride in the business.
If someone tells you they had a problem with Hamstra you seriously need to assess the person not their review. Perhaps they didn’t phone the company with their concern or they truly had unrealistic expectations.
Incredible service. Admittedly not the least expensive however worth every penny and more!
You get what you pay for and with Hamstra what you get is polite, professional, fully trained service and the piece of mind that goes with it. I wouldn’t consider phoning anyone else or telling anyone to use another service.
My wife and I have been a Hamstra customer for about 8 years, since we moved into a new home. From the beginning we had an extreme amount of problems with a faulty AC unit and Hamstra was there for us every step of the way.
Not only did they service and repair our faulty unit but they also installed a new system when it became clear we needed a cost effective solution. We also contracted Hamstra to add an additional wall-mounted AC unit in our office.
I can’t say enough about Hamstras commitment to customer satisfaction. It is so rare to find a business with such high standards, dedication and integrity. Every single interaction I have had with Hamstra personnel; including the owner(s), the managers, the technicians and the office personnel, has been a positive experience.
I rarely write reviews of a product or service and if I do it is usually to warn others of dishonest business. Because of Hamstras rare, outstanding, commitment to customer satisfaction, they have earned my highest praise. They have gone above and beyond my expectations of a customer. I highly recommend Hamstra to any in need of their services.
My appreciation is at the highest level for Dave T., Ray, and Jeff. Hamstra, as a company, rates highly in my mindbecause of the professionalism displayed by these men. I’m still in a degree of shock at the excellent level ofservice provided, especially in terms of responsibility accepted by Hamstra and the actions that followed. THANK YOU! Your loyalty to us has inspired loyalty back to you. I will tell this story to others. In addition, I look for good examples of work ethic to teach my children. My children noted the 7 am arrival time and the 8 pmdeparture. Wow!
Reputation for professional service and taking care of the customer. I can attest that the reputation is well earned.
The installation team did an outstanding job!
You had a better price, honest, knowledgeable and trustworthy.
More professional attitude which reduced the fear factor always evident with contracted services.
I have recommended Hamstra to many people and today’s experience just reinforces my satisfaction with them. Thanks!
Very friendly, professional, and insightful service! Highly satisfied with the service from start to finish.
I was pleased the Tech took the time to explain the HVAC problems as well as how to address similar issues should any occur in the future. The advice was valuable and appreciated. Keep up the good work!
It was a pleasure doing business with your company. Wes showed me several different products. We picked out the best one on Wes’ recommendation and are pleased with the performance.
This year when we were faced with replacing two heating and cooling units that were 25 years old, I was a basket case. A friend recommended Hamstra – and it was the best suggestion. Comfort Specialist Wes Adams came to the house, explained how the procedure would work, took measurements, and talked about the new equipment. My, things have come a long way making heating and cooling systems efficient, streamline, quiet and reasonably priced. The installers, Richard and James were very professional and well organized. The units look wonderful – the thermostats are easy to operate and now we can enjoy the house with cool comfort equally distributed throughout. I would gladly recommend Hamstra to anyone who needs to have heating and cooling work done. It’s great doing business with a locally owner company. Hamstra has made me a very satisfied customer.
I’m a project supervisor for large ~ scale residential and commercial construction projects. Additionally I’m an ex ~ building inspector, certified in building, mechanical, plumbing and electrical disciplines. I’ve seen the entire spectrum of construction installations; Hamstra is truly in the top 1%. Thanks for the great work!
Everything has been handled very professionally. We are very appreciative of how everything has been handled. Thank you!
Very courteous and knowledgeable, delivered when promised.
We’ve always used Hamstra for the last 12 years and are very pleased with their people and their work. The previous owners (of our home) used Hamstra to install the heating & cooling equipment and recommended we continue using Hamstra. We did and we will continue to. We suggest you use Hamstra also!
Very professional presentation and installation. All questions were answered completely and understandably. Have already recommended Hamstra to friends and associates.
I’ve worked with Hamstra on three projects now and you have always been professional, timely and courteous. Thanks for all of your hard work!
Service which I felt was above and beyond any other customer service out there. My wife and I are very thankful.
We’re nice and cool. Thank you! The Specialists (Andrew and Eric) were just great.
Excellent service done by conscientious employees in every department.
We were interested in a state of the art high efficiency cooling and heating system and your staff provided us a solution. Combined with our new roof insulation and solar hot water system, we look forward to declining energy costs and increased home comfort in years to come.
Hamstra installed the original systems in our home 20 years ago and have provided excellent and timely service whenever we called. We recently replaced our two aging heat pumps with new models and were extremely satisfied with the professionalism and responsiveness of everyone we had contact with at the company. We recommend Hamstra to friends and acquaintances whenever we have the opportunity.
Prompt, efficient, courteous service. The service technicians have all been very helpful. We’ve used Hamstra for 10 years and wouldn’t go anywhere else for HVAC needs.
Dealing with your company was a pleasure. No other company I called for quotes were as knowledgeable, no other company showed up on ~ time, no other company explained to me what I would get and what my options were, and no other company matched your price!
We moved into our home in 2000 and found many things wrong with the (HVAC) installation. I searched and investigated about ten companies before choosing the one to contract with for continuing service. Hamstra was obviously the best choice.
You should be very proud of the first class people who work for you! I’ve lived in Tucson for twenty years and have bought three heating and cooling units in that time. This job was entirely satisfactory.
Always excellent service from Hamstra over nearly 15 years.
It has been our pleasure to be customers of Hamstra Heating and Cooling since the purchase of our home in 1989. We have been pleased with the quality service we receive every time we call Hamstra. Many of our friends have used Hamstra on our recommendation and they have been very happy with the results. Thank you Hamstra for consistently providing quality to your customers.
I am very pleased with Hamstra and Wes (comfort specialist) in particular. Also, the workmen who installed my unit were very efficient.
I was very impressed with all of the Hamstra staff. Everyone was efficient, courteous, and very professional. Thank you!
Everyone I spoke to at Hamstra was very knowledgeable and professional. I would recommend you company to others. Thank you.
Quality work, very professional. We are very happy with our new system and we thank you.
Best decision we ever made!! Thanks.
Very clean and tidy. I didn’t have to do any clean up. They even put the flowers back on my shelf. Couldn’t be more pleased. Polite, courteous, and perfection and pride in their job.
The service installers were very efficient and courteous.
I love my new unit. My family room addition is completely comfortable. Thanks for a great job.
Hamstra Heating and Cooling is the first company we go to for all of our heating and cooling needs. We have used them many times for a variety of our cooling needs and have been more than satisfied each time. They are a company with fair pricing, hard working employees and integrity. We have recommended this company to our friends and family and will continue to recommend them in the future.
Hamstra removed the old ductwork from our house, relocated it and put new vents in each room. They carefully measured all rooms to calculate the duct sizes needed and to be sure that the placement of the vents was adequate. They know their business well enough to explain it others in understandable language. Their bid was reasonable and they stuck to it. They were and always are punctual and did excellent work. They often went “above and beyond the actual work.
I have found Hamstra Heating & Cooling to be the best. They are a very dependable and conscientious company. The employees are dedicated and friendly and always identify themselves when coming for a service call. They maintain the highest standards in all their work with the public. I have recommended this company to others.
I am responsible for maintaining a modular building with 15 HVAC units. I had a company from Tucson that performed the routine maintenance on the units every other month for over two years. They missed one of their scheduled appointments, then as luck would have it one of the units quit altogether a week later, in July. I called them for service and was told they would be there in a week. I called Hamstra Heating and Cooling Inc. and they had someone on site within two hours. Hamstra now takes care of all my heating and cooling needs, including my home.
You guys installed heaters for us when we first moved to Tucson . We, in turn, referred you to our parents and we will call you again when we upgrade our current system. You guys are the best!
…did an excellent job on a difficult remodel.
Excellent in every aspect.
Didn’t even get another bid, felt very comfortable with Wes (Comfort Specialist)
Everyone was very professional. Wes (Comfort Specialist) always responded to my phone queries promptly and provided the answers I needed to make decisions. Installers were on ~ time and very efficient. I would highly recommend you company to others.
Thanks for your prompt and efficient service yesterday for my AC unit that burned out a motor in this 105 degree weather. In less than an hour you were on the job and shortly thereafter my house began to cool down again. Both of your servicemen, Robert and Sean, were prompt, courteous and efficient. You may be sure that I will recommend your company to my neighbors.
Wes (Comfort Specialist) was so helpful and professional. He was honest and helped us get what we really wanted and needed in our older home. Now, we can enjoy rooms that had always been too hot. What a great improvement for our whole family! Thanks! The installation team was quick, professional and on ~ time. They were nice to work with.
All employees were very pleasant and efficient in spite of the terrible heat. I have always been very pleased with your services and frequently recommend you.
Your people and the product you provided could not have been better. Thanks for an outstanding job and a great deal.
Hamstra can always be trusted to do an excellent and thorough job.
For 19 years, Hamstra has taken care of me, summer and winter. Your service calls are always handled quickly and work done right the first time. I am impressed that the service man is the same after all these years. That means a lot to me. You treat your customers and workers with respect, and it shows. Thank you for hiring friendly, quality oriented staff.
Hamstra installed our heating/cooling system at our business, we remembered the quality of the system, so when we decided to upgrade a residential rental home we choose Hamstra again. Their price was competitive and their reputation is superior. They are the best.
Working on a 1940’s home with a 1960’s addition was a challenge, but the Hamstra team analyzed every nook and cranny. I felt reassured that they would be able to cool the whole house and they did! Bill, the installer, attended to every detail and kept me informed throughout the process. Wes (Comfort Specialist) is extremely personable and professional. Thank you!
I can’t believe that I waited so long to change out our old unit. It was so easy and the new unit is so much better!
I worked in the manufacturing and maintenance or aircraft for 40 years and know what a good job is. The job your people turned in was courteous and professional, neat and well done.
Very courteous and professional. High quality service. They (Hamstra) install a high quality product. They meet and keep their schedules.
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